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- What is organizational culture and what are the primary characteristics that define it?
- Explain the differences between supportive and defensive communication climates. As a leader, what might you do to create a supportive climate?
- Discuss formal and informal communication networks. In what ways can communication flow, and what is the “grapevine?” Why is it important?
- What are some of the considerations that help determine the choice of channel and medium for strategic communication? Which channel is the richest and why?
- Most businesses regularly use email throughout the day to communication both internally and externally. What are some of the challenges and concerns of relying on email? Be specific.
- The flow of information through social media by employees can lead to internal communication problems. What four issues does the text discuss? What might an organization do to help alleviate some of these issues?
- The flow of information through social media by employees can also lead to external difficulties. What issues does the text discuss and how might an organization avoid some of these problems?