case study 1432

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Please read the direction carefully!

Carefully read the “case study” (attached) and type a report that details your specific analysis and recommendations about how problems presented in the case might be approached and solved. Make sure your analysis and report answer the questions raised. Your report should be 3-4 pages in length, single spaced, and use APA for citations (if needed, citations are not required). This is a formal document and should be written as a letter to the company who brought you on as a consultant. There should be a brief introduction paragraph that previews the letter, the body where the following steps are discussed, and a conclusion paragraphs that recaps the letter and reinforces your relationship.

The case study must discuss the following five steps:

*Identify the most important facts surrounding the case. Some of these facts are more relevant that others for problem identification. One can assume the facts and figures in the case are true, but statements, judgments, or decisions made by individuals should be questioned.

*Identify the key issue or issues. State the major problem or challenge facing the company. You will need to explain why the problem occurred. When identifying the key issue or problem, ask what kind of problem it is: Is it a management problem, a technology problem, an organizational problem, or a combination of these? What management, organizational and technology factors contributed to the problem? etc

*Specify alternative courses of action. List the courses of action the company can take to solve its problem or meet the challenge it faces. For information system-related problems, do these alternatives require a new information system or the modification of an existing system? Are new technologies, business processes, organizational structures, or management behavior required? What changes to organizational processes would be required by each alternative? What management policy would be required to implement each alternative?

There is a difference between what an organization “should do” and what that organization actually “can do.” Some solutions are too expensive or operationally difficult to implement, and you should avoid solutions that are beyond the organization’s resources. Identify the constraints that will limit the solutions available. Is each alternative executable given these constraints?

*Evaluate each course of action. Evaluate each alternative using the facts and issues you identified earlier, given the conditions and information available. Identify the costs and benefits of each alternative. Ask yourself “What would be the likely outcome of this course of action? State the risks as well as the rewards associated with each course of action. Is your recommendation feasible from a technical, operational, and financial standpoint? Be sure to state any assumptions on which you have based your decision.

*Recommend the best course of action. State your choice for the best course of action and provide a detailed explanation of why you made this selection. You may also want to provide an explanation of why other alternatives were not selected. Your final recommendation should flow logically from the rest of your case analysis and should clearly specify what assumptions were used to shape your conclusion. There is often no single “right” answer, and each option is likely to have risks as well as rewards.

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