Strategic pay structure

Design a pay structure for CapraTek that is commensurate with job classifications. The deliverable is a 3-4 page recommendation memo to upper management.

Introduction

The challenge in this assessment is to focus on creating a strategic pay structure that should include considering the number of pay structures, market pay line, defined pay grades, and pay ranges (Martocchio, pp. 172–179).  Additionally, analyze merit pay systems, sales-incentive plans, and person-focused programs. Keep in mind the alignment of job classifications and pay structure.

Reference

Martocchio, J. J. (2020). Strategic compensation: A human resource management approach (10th ed.). Boston, MA: Pearson.

Preparation

It is critical to know that a successful compensation strategy will gain more acceptance by senior management when HRM can demonstrate a link between the rewards strategy and the attainment of the organization’s strategic goals.

For your next HR Challenge, your manager has asked you to design a pay structure for CapraTek that is commensurate with job classifications.

CapraTek

CapraTek is a virtual technology company. The assessment is based on the CapraTek scenario.

Assessment Instructions

Building on your work in the previous assessment’s HR Challenge: Internally Consistent and Externally Competitive, design a pay structure for CapraTek that is commensurate with job classifications. The deliverable is a recommendation memo to upper management.

To develop the recommendation memo to upper management, do the following:

  • Create a strategic pay structure for CapraTek using Martocchio’s five-step system, including the number of pay structures, market pay line, defined pay grades, and pay ranges (Martocchio, pp. 172–179).
  • Analyze merit-pay systems and their applicability to CapraTek.
  • Analyze sales-incentive compensation plans and their applicability to CapraTek.
  • Analyze person-focused programs and their applicability to CapraTek.
  • Evaluate the alignment of job classifications to this pay structure.

Note: Your faculty may also use the Writing Feedback Tool to provide feedback on your writing. In the tool, click the linked resources for helpful writing information.

ePortfolio

You should consider adding this assessment to your personal ePortfolio. This assessment demonstrates your ability to share a design for a pay structure. This skill is necessary in a professional setting when you are trying to make strategic compensation recommendations. You will want to organize your assessments to easily support future reflection and completion of your HRM capstone project as well as for showcasing your knowledge with employers after graduation. For more information on ePortfolio, visit the Campus ePortfolio page.

Additional Requirements

The deliverable for this assignment applies professional skills in HRM to workplace situations that you will likely encounter in your day-to-day work in HRM. As part of your learning, focus on the development of effective professional communication skills for the workplace.

  • Length: Your 3–4 page memo should be typed, double-spaced pages, including the resources page.
  • Organization: Make sure that your assignment writing is well organized, using headings and subheadings to organize content for the reader.
  • Font and font size: Times New Roman, 12-point.
  • Resources: Use two scholarly, peer-reviewed or academic sources.
  • Evidence: Support your assertions with data and/or in-text citations and create a reference list at the end of your document.
  • APA formatting: Resources and in-text citations are formatted according to current APA Style and Format.
  • Written communication:
    • Adhere to the rules of grammar, usage, and mechanics.
    • Use spell-check and other tools to ensure correct spelling and grammar.
    • Write for a specific audience, using the vernacular of the profession.

COMPETENCIES MEASURED

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

  • Competency 1:  Assess the impact of compensation systems on individual and organizational performance.
    • Analyze the applicability of merit pay, sales-incentive plans, and person-focused programs for a given scenario.
  • Competency 2: Apply compensation theories to formulate a total rewards strategy.
    • Propose a strategic pay structure for a scenario including the number of pay structures, market pay line, defined pay grades, and pay ranges.
  • Competency 3: Analyze the influence of job classification systems on compensation programs.
    • Evaluate the alignment of job classifications to the proposed pay structure.
  • Competency 4: Communicate clearly, accurately, and professionally in the Human Resource Management field.
    • Adhere to the rules of grammar, usage, and mechanics.
Reference

Martocchio, J. J. (2020). Strategic compensation: A human resource management approach (10th ed.). Hoboken, NJ: Pearson.

Option #2: eco-leadership in an ngo

LOOK AT INSTRUCTIONS 

Option #2: Eco-Leadership in an NGO

Discourse as a method to study leadership has proven to be a viable tool. In the required reading and videos, it is suggested that eco-leadership is a discourse of “new leadership for a new time.” 

Imagine that you are an organization development and leadership consultant who has been hired to work with the Executive Director (ED) of a global non-governmental organization (NGO), the work of which primarily occurs throughout Africa and Central and South America. English is the most common language used in the NGO.

The NGO is part of a larger grouping of corporations, non-profits, and NGOs working in the area of children’s health. The NGO has long held the belief that distributed leadership is the only way for its programs to reach intended clients and to survive over time. 

You and the ED agree to explore the eco-leadership concepts within the context of the NGO’s history, current status, and vision, before opening up discussions with other NGO and partner leaders. You and the CEO agree to the four qualities listed below.

The four qualities include:

· Connectivity and interdependence

· Systemic ethics

· Leadership spirit

· Organizational belonging

You and the ED agree that an explanation of the four qualities and then associating each quality with either an organizational theory or a leadership theory would be a great place to begin the dialogue. 

You will prepare a consulting report and executive summary and discuss it with the ED in 10 days.

Requirements:

· A consulting report consisting of 4 pages including a one-page executive summary. Title and references pages are required and are not included in the page count. Cite two real-world examples of NGOs and networks that might exemplify one or more components of eco-leadership.

· One organization or leadership theory applied to each of the four qualities (for a total of four theories).

· Include at least 2-5 scholarly references in addition to the course textbook. The 
CSU Global Library (Links to an external site.)
 is a good place to find these references.

· Format your entire presentation according to APA guidelines in the 
CSU Global Writing Center (Links to an external site.)

.

· Review the grading rubric, which can be accessed from the Module 4 folder, to understand how you will be graded on this assignment. Reach out to your instructor if you have questions about the assignment.

Conflict resolution strategies

Create only 3 power point slides. My three slides as part of a group project are on conflict resolution strategies. The case study being used is from here,

Documents. •Sinskey, J. L., Chang, J. M., Shibata, G. S., Infosino, A. J., & Rouine-Rapp, K. (2019). Applying conflict management strategies to the pediatric operating room. Anesthesia & Analgesia, 129(4), 1109–1117. https://doi.org/10.1213/ANE.0000000000003991  

PLEASE PROVIDE SPEAKER NOTES, FOR THE THREE SLIDES. APA FORMAT SO THERE SHOULD BE IN TEXT REFERENCES.

Purpose:

Explore conflict management principles and professional integrity through a review of healthcare personnel conflict management review. ·This conflict management assignment allows you to review common conflict scenarios in clinical practice and reflect on appropriate resolution strategies. This gives you a review of an evidence-based approach to training conflict management in healthcare settings. ·Critically access conflict management as it relates to team building in clinical practice. 

Description:

•You will reference the conflict case management study from the nursing literature. You will develop a summary and reflection consensus of strategies used to resolve the case review. Support your summary utilizing a minimum of three academically credible sources in addition to the source provided. •Please retrieve and read the following journal article from the Course 

ambitious and humble

opportunistic and

performance management rewards and motivation

  • Analyze the role of performance rewards and recognition in motivating employees, and their relationship to the performance management system.

  • Explain how rewards and recognition strategies can be used to motivate and monitor individual performance. Include at least 1 specific metric you recommend, and why.

Ethical approaches research

Identify  5 research articles and write a brief summary of the Ethical approaches used in the research studies.

500 words

APA 7 format   from the last 3 to 5 years 

Academic writing

Nursing 

Frontal page 

References 

Controlling db4

A consumer electronics company that produces cell phones, tablets, and computers is about to merge with another company into a new global conglomerate. The new company’s headquarters will be based in the US and have locations in Europe, Asia, South America, and the Middle-East. The leaders of the new company are considering various options to be able to ensure that the merger is completed effectively. Please review the following articles on the economic benefits of mergers and business integration:

Then, with your fellow classmates, reflect on what you have learned in your program and the information from the article, and discuss the following:

  • What role should strategic management play in the merger? 
  • What are some economic benefits of mergers? 
  • Why is business systems integration important? 

12/24/22, 8:50 AMBenefits of Mergers – Economics Help

Page 1 of 4https://www.economicshelp.org/microessays/competition/benefits-mergers/

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12/24/22, 8:50 AMBenefits of Mergers – Economics Help

Page 2 of 4https://www.economicshelp.org/microessays/competition/benefits-mergers/

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12/24/22, 8:50 AMHow to successfully achieve business integration – Chakray

Page 1 of 8https://www.chakray.com/how-to-successfully-achieve-business-integration/

How to successfully achieve
business integration

The whole process of integrated
business computing is a big step for
any company. From the moment it
decides to group all systems and
applications, the company must devote
much effort in creating a more
productive environment in accordance

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to the environment in which it is
located. Business integration is a
necessity. From many points of view
and experiences, the different strategies
have brought success to many
companies that were therefore
encouraged to carry out the entire
integration process. The benefits speak
for themselves: lower expenses for
systems, automation of processes, less
time spent in work, better control of
information.

-You can’t miss the 7 benefits of
Enterprise Application Integration!-

This is due to the fact that integrated
business computing works better. The
company’s IT works as a stage for the
renewal of its functions. Its capacity for
updating and deleting errors, as well as
cloud adaptation or hybrid operation,
allows it to generate unparalleled
results.

Companies with integrated business
computing are not only more
productive, but they also stand above
their competitors thanks to the great
work capacity they can assume. It
doesn’t matter if the systems they have
are complex, the management is simple
and allows work policies to be fulfilled
and its employees to perform better.

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Although integration is a decision that
many find hard to make, it is possible to
find architectures that adapt to different
requirements. Even if choosing a
technology can be confusing, opting for
a strategy can help to make the whole
process much more dynamic so that all
business information is better
managed.

What is business
systems
integration?
Business systems integration can be
defined as a process in which a
company unites its different
technological models so that all of them
are aligned and synchronized with the
business culture. When this occurs, the
information that once belonged to a
single application is now handled by
several, so there is no division in and of
itself.

As with individual information, the same
applies to functions. These are merged
so a complete relationship between
them can be established, facilitating
data transfer and the concentration of a
single shared database type.

By definition, business integration

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12/24/22, 8:50 AMHow to successfully achieve business integration – Chakray

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promotes communicative flows by
synchronizing the IT of each company.
This, in turn, encourages both the
objectives and the corporate culture to
unite with technology. Thus, vital
departments (such as management)
can assume full roles in the company,
for instance, business processes and
other relevant faculties.

Why is business
systems
integration
important?
The importance of IT integration in
companies lies in allowing them to last
over time and achieve all their
objectives. When one or several
companies achieve it, they are able to
adapt to the different external or
internal situations that may arise. This
includes the possibility of adapting to
the changes brought about by
technological and market
breakthroughs.

A company’s integration process is not
only part of an accommodating and
automation approach. Its results
encompass key aspects, such as the
security of the company’s information

12/24/22, 8:50 AMHow to successfully achieve business integration – Chakray

Page 5 of 8https://www.chakray.com/how-to-successfully-achieve-business-integration/

or having a safe handling in the financial
field.

-Why digital transformation is
essential for your business?-

On the other hand, when the systems of
a company are integrated, its expenses
are reduced, while its production
increases. This allows it to grow rapidly,
with an investment that can be
considered minimal.

Benefits of enterprise
systems integration

Some important aspects that systems
integration can offer a company are:

Safe control over the information
stored in databases.

Optimization of productive
processes. Employees will be able to
work much more quickly since they
will be able to rely on a single
system.

Reduction of IT-related expenses.
The information found in old
systems can be reused, so new
investments are not necessary.

It facilitates the maintenance of the
system, thanks to the fact that there
will be only one.

It makes room for changes and

12/24/22, 8:50 AMHow to successfully achieve business integration – Chakray

Page 6 of 8https://www.chakray.com/how-to-successfully-achieve-business-integration/

-Learn how microservices are
changing big companies like eBay &

Netflix-

Conclusions
Business systems integration is part of
an unstoppable evolution going on in all
companies. Its use is necessary to
adapt to new technologies and improve
performance with regards to other
competitors.

If you wish to integrate your business
systems, contact Chakray!

accelerates the company’s systems
updates.

It provides the ability to have a
system that follows the different
guidelines of the business culture
established for the entire company.

Unification of criteria for wok
decisions.

It helps accomplishing different
tasks with the highest technology.

12/24/22, 8:50 AMHow to successfully achieve business integration – Chakray

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Job Analysis Research PowerPoint 

In conducting a job analysis, there are two areas: (1) job-based and (2) person-based structure. For this assignment, identify the needed knowledge, skills, and abilities (KSAs); the tasks, duties, and responsibilities (TDRs); and any other specifics for a registered nurse’s position. Refer to the BLS website to identify and collect needed data/basic information about a registered nurse’s position. Utilize to the A-Z Index to access information on registered nurses.Then, use the following website to create your own structure-based analysis: www.onetonline.org. Follow the steps listed below for the www.onetonline.org website to access the needed information.

  1. Search www.onetonline.org.
  2. Go to the Occupation Search section.
  3. Enter the keyword (registered nurse) or the O*NET-SOC code.
  4. Click the arrow.
  5. Identify/record code for registered nurses.
  6. Click Registered Nurses.
  7. View the report.
  8. Click the Custom tab in the middle of the page. (Note: You will customize/select your own job analysis specifics based on the job and person-based specifics.)  In the PowerPoint presentation identify:
    • credentials,
    • KSAs,
    • tasks,
    • work activities and detailed work activities,
    • technology skills,
    • tools used,
    • wages, and
    • an explanation of what a job analysis is and its purpose.
  9. Check the appropriate boxes (see below for required information).
  10. Click GO.

Once the data is collected, complete an eight- to ten-slide PowerPoint presentation about the job-based and person-based structure needed for the registered nurse’s position. Use the speaker notes function to explain the content in detail for each of the slides. Imagine you are presenting to your company leaders. Any illustrations should relate to the content being discussed. . 

Atangana, yde

  

HOMEWORK INSTRUCTIONS

Summarize this article in one paragraph. Explain why you selected this article. Provide an APA reference for this article.

Remember to credit an assigned reading or the lesson, in addition to your article selection.

PLEASE FOLLOW THE INSTRUCTIONS AND AS IT IS SAID USE ANY OTHER SOURCE ON THE HAND HYGIENE TOPIC AND CITE IN THE SUMMARY ( ONE CITATION IS ENOUGH )AND PLEASE DO NOT FORGET TO ADD IT IN THE REFERENCE LIST FOR ME TO DOUBLE CHECK THE ARTICLE YOU USED.

198

EMHJ – Vol. 26 No. 2 – 2020Research article

Hand hygiene initiative: comparative study of pre- and
postintervention outcomes
Mohammed Fouad1,2 and Sheref Eltaher3,4

1Microbiology and Immunology Department, Faculty of Medicine, Benha University, Benha, Egypt. 2Public Health Department, Health Sciences
College at Al Leith, Umm Al-Qura University, Saudi Arabia. 3Department of Family Medicine and Community Medicine, Faculty of Medicine, Taibah
University, Taibah, Saudi Arabia. 4Department of Public Health and Community Medicine, Faculty of Medicine, Benha University, Benha, Egypt (Corre-
spondence to: Sheref Eltaher: [email protected]).

Abstract
Background: Adequate hand hygiene is considered the most effective measure to reduce transmission of nosocomial
pathogens.
Aims: To determine the effectiveness of infection control intervention to improve compliance with hand hygiene in the
Emergency Department, Al-Leith General Hospital, Saudi Arabia, and evaluate bacterial load on hands as a possible indi-
cator of improvement.
Methods: The study consisted of 3 phases: Phase I, measurement of basal hand hygiene compliance level; Phase II, mul-
timodal hand hygiene educational programme was initiated; and Phase III, hand hygiene compliance level was measured
again. Data were collected by direct observation of healthcare workers in the emergency department between October
2016 and March 2017, using the standardized World Health Organization method for direct observation, “Five Moments
for Hand Hygiene”. The intervention comprised health education sessions using direct personal contact. Hands of health-
care workers were sampled during Phases I and III by sterile bag method, and bacterial load was determined.
Results: A total of 1374 opportunities for hand hygiene were observed during the triphase study. Implementation of the in-
terventional hand hygiene educational programme significantly improved compliance with hand hygiene guidelines from
30.7% to 45.5% (P < 0.01). Log10 bacterial load per hand dropped from 4.97 (standard deviation = 0.32) to 4.57 (0.47) (P < 0.05).
Conclusions: Hand hygiene educational programmes were effective in improving compliance in the emergency depart-
ment, and bacterial load on hands of healthcare workers could be used as an indicator of improvement in hand hygiene
compliance.
Keywords: bacterial load, compliance, Five Moments for Hand Hygiene, hand hygiene, infection
Citation: Fouad M; Eltaher S. Hand hygiene initiative: comparative study of pre- and post-intervention outcomes. East Mediterr Health J.
2020;26(2):198–205. https://doi.org/10.26719/2020.26.2.198
Received: 10/01/18; accepted: 11/07/18
Copyright © World Health Organization (WHO) 2020. Open Access. Some rights reserved. This work is available under the CC BY-NC-SA 3.0 IGO
license (https://creativecommons.org/licenses/by-nc-sa/3.0/igo).

Introduction
Healthcare-associated infections (HAIs) are acquired dur-
ing treatment for another condition and are not present
or incubating at the time of admission, and they carry a
significant burden of illness and financial costs (1). Ap-
proximately 7% of hospitalized patients in industrialized
nations and 10% in low- and middle-income countries are
affected (2).

Hand hygiene is among the most important measures
to prevent transmission and acquisition of HAIs (3).
Despite recognition of the crucial role of hand hygiene
in reducing infection rates, compliance rates among
healthcare workers remain low (4). In a systematic review
of 96 studies from industrialized nations, the overall
average compliance was 40% (5).

According to the World Health Organization (WHO)
the multimodal “Clean Care Is Safer Care” strategy and
the “Five Moments for Hand Hygiene” concept should be
performed (1) before touching a patient; (2) before aseptic
procedures; (3) after risk of body fluid exposure; (4)

after touching a patient; and (5) after touching patients’
surroundings (6,7).

The emergency department has special environmental
conditions that may interfere with proper hand hygiene
compliance, including crowding, use of nontraditional
care areas such as hallways, frequent interruptions to
care delivery, and close proximity of patients, who are
often separated only by curtains (8,9). Few other studies
have assessed the efficacy of hand hygiene interventions
in emergency departments (10–13), and yet fewer have
used the WHO “Five Moments for Hand Hygiene”. Other
studies have used alternative methods (9). Due to the
rapid turnover in emergency departments, it is difficult
to measure HAI rates as an indicator of improvement.
HAIs, by definition, develop after at least 48 hours of
hospitalization, and most emergency cases are discharged
on the same day.

The aim of this study was to determine the
effectiveness of infection control intervention to improve
compliance with hand hygiene in the Emergency
Department, Al-Leith General Hospital, Saudi Arabia.

199

Research article EMHJ – Vol. 26 No. 2 – 2020

We also evaluated bacterial load on hands as a possible
indicator of improvement of hand hygiene compliance.

Methods
Study setting
The study was conducted in the Emergency Department at
Al-Leith General Hospital, Saudi Arabia, between October
2016 and March 2017. Al-Leith General Hospital is a sec-
ondary level hospital with a total capacity of 65 beds. This
work was approved by the Bioethics Committee, Health
Sciences College at Alith, Umm Al-Qura University.

Study design
This was an interventional study that consisted of 3 phas-
es: Phase I, the basal hand hygiene compliance level was
measured by direct observation; Phase II, a hand hygiene
educational programme was offered to healthcare staff
working in the hospital emergency department; and
Phase III, hand hygiene compliance level was measured
again to determine the effect of the intervention.

Observations and calculations
Data were obtained from 40 observation sessions; 20 in
Phase I and 20 in Phase III. Each observational session
was ~20 minutes. The timings of the observation ses-
sions were randomly distributed throughout the day and
night. Observations were conducted by trained volunteer
students. All professional healthcare providers and stu-
dents who were working in the emergency department
were included in the study. Healthcare workers were
divided into 3 professional categories: (1) nurse/nurse
student; (2) medical doctor/medical student; and (3) oth-
er healthcare workers (therapists/technicians/dietitians/
dentists/students).

Counting of hand hygiene opportunities and hand
hygiene actions was based on the WHO Five Moments
of Hand Hygiene concept: (1) before touching a patient;
(2) before clean/aseptic procedure; (3) after risk of body
fluid exposure; (4) after touching a patient; and (5) after
touching patients’ surroundings (6,14,15).

A hand hygiene opportunity is defined as a moment
during healthcare activities when hand hygiene is
required, regardless of the number of indications. Several
indications may arise simultaneously, creating a single
opportunity and requiring a single hand hygiene action
(15). Accepted hand hygiene actions include healthcare
workers performing alcohol-based hand rubbing or
handwashing with soap and water. Hand hygiene
compliance was calculated by dividing the number of
performed hand disinfections by the number of hand
hygiene opportunities. Analyses were stratified by
professional group.

Compliance (%)= ×100Actions
Opportunities

Training of auditors
In October 2016, volunteer students were recruited as

hand hygiene auditors after a detailed training process.
Training included prepared PowerPoint presentations
and educational video of actual healthcare workers per-
forming patient care tasks (16). During video watching,
the students were asked to observe and report hand hy-
giene opportunities and actions using the actual observa-
tion form that would be used in the study. Later, students
were engaged in inter-rater reliability testing, in which
a series of hand hygiene practices were co-observed in
the emergency department, and disagreements were
discussed and resolved according to WHO hand hygiene
training tools (16).

Phase I (preintervention: November–December
2016)
Phase I is referred to as baseline assessment. Hand hy-
giene compliance rate in the emergency department was
determined for the above-mentioned Five Moments of
Hand Hygiene by trained assessors. Potential opportuni-
ties for hand hygiene were recorded along with the actual
number of episodes of hand hygiene. Recording was per-
formed on a special observation form. Observations were
done at random times without prior announcement. Ob-
servers acted as unobtrusively as possible but disclosed
their task readily on enquiry. Observation sessions lasted
20 (5) minutes.

Phase II (intervention: January 2017)
Phase II was the interventional phase. This was a mul-
timodal intervention that was conducted in the form of
health education sessions using direct personal contact
by volunteer students; educational lectures that included
a live demonstration of hand hygiene techniques; posters
that demonstrated the Five Moments of Hand Hygiene;
and other posters that emphasized the importance of
hand hygiene (e.g., Hand Hygiene Saves Lives). The post-
ers were placed at strategic sites within the emergency
department, ensuring availability of alcohol-based hand
cleaners and personal protective equipment at all patient
care areas. An additional component of the intervention
was feedback, which consisted of announcing the com-
pliance results from Phase I to the emergency depart-
ment staff.

Phase III (postintervention: February–March
2017)
After the educational interventions, hand hygiene com-
pliance was measured again using the same methods fol-
lowed in Phase I.

Determining hand bacterial load
It is difficult to monitor HAI rates among emergency de-
partment patients because of the short stays involved.
Therefore, we introduced measurement of bacterial
load on hands of healthcare workers as an alternative to
measure the benefit obtained by improvement in hand
hygiene compliance rates. Fifty samples were taken from
hands of healthcare workers during Phase I, and another
50 samples were taken during Phase III. Samples were

200

EMHJ – Vol. 26 No. 2 – 2020Research article

taken from the dominant hand in both phases because
hand microbiomes differ between dominant and non-
dominant hands (17). The sampling method was a mod-
ified sterile bag adopted from the method used by Lar-
son et al. (18). Sterile peptone water (50 ml) was poured
into sterile polyethylene bags, after which, the hand of
the healthcare worker was inserted, the bag opening was
secured at the wrist with a tourniquet, and the hand was
uniformly massaged for 1 minute by the research staff
through the wall of the bag. The solution was mixed in
the bag and 0.05-ml aliquots of each sampling solution
were plated on tryptic soy agar plates (Merck, Darmstadt,
Germany). Inocula were spread with bent glass rods.
Plates were incubated at 37°C under aerobic conditions
for 24 hours, and colony-forming units (CFU) were
counted, and bacterial load was calculated and expressed
as CFU/hand. Bacterial load on hands was compared us-
ing the log10-transformed bacterial count.

Statistical analysis
The data were tabulated, coded and analysed using SPSS
for Windows version 20.0. Compliance rates at baseline
and follow-up, overall, for the different professional cat-
egories, and for different hand hygiene indications were
compared using the χ2 test. Paired t test was done to test
the significance of the difference in mean CFU counts be-
tween Phases I and III. P < 0.05 was considered significant.

Results
There were 1374 hand hygiene opportunities during the
study. Nurses had the largest number of opportunities
(87.92%) in comparison to other professional groups (Table
1). Profession-specific analysis revealed that hand hygiene
compliance increased significantly in physicians (187% of
baseline) and nurses (147% of baseline) (both P < 0.01). The
compliance of the other healthcare workers can be consid-
ered unchanged since the variation was insignificant (P
= 0.926). The total number of hand hygiene actions sig-
nificantly increased from 203/662 (30.66%) in Phase I to
324/712 (45.51%) in Phase III (P < 0.01) (Table 2).

Compliance results revealed that indication-specific
differences ranged from 12.21% (Indication 2) to 48.84%
(Indication 4) at baseline (Tables 3 and 4). Compliance
before patient contact and before aseptic tasks (Indications
1 and 2) was lower compared to that after patient contact
(Indications 3–5). Significant improvements were seen
only for Indications 1, 2 and 5. The greatest improvement
was seen for Indication 2 (279% of baseline; P < 0.01), and
the lowest for Indication 5 (137% of baseline; P = 0.018).

Bacterial load on hands of healthcare workers was
measured in Phases I and III (Figure 1). In phase I before
intervention average log CFU/hand was 4.97 (0.32). In
Phase III log CFU/hand was significantly increased to
4.57 (0.47) (P < 0.001).

Discussion
The emergency department is an indispensable compo-
nent of the current healthcare system; nevertheless, it
may have special environmental conditions that inter-
fere with proper hand hygiene compliance. Although
there have been many interventional studies of hand hy-
giene, published data from Saudi Arabia are limited and
show contradicting results (19,20). Hand hygiene among
healthcare workers remains low and there is room for im-
provement.

In this study, the educational intervention was
associated with a significant increase in compliance rate
(30.66 to 45.51%). This result is similar to previous studies
showing that educational interventions improve hand
hygiene compliance (21,22). A few studies have reported
hand hygiene compliance rates in Saudi Arabia (13,19,20,
23,24). Our pre- and postintervention compliance rates
(30.66% and 45.51%, respectively) are inferior to an overall
compliance rate of 50.3% reported previously in Saudi
Arabia (13). The lower rate in our study may have been
because it was conducted in the emergency department,
which had unique environmental conditions that
impeded proper application of hand hygiene. In another
study conducted in Saudi Arabia, the compliance
rate was 62.5% (19) but the method of calculation was
based on classifying healthcare workers as compliant
or noncompliant, which is a flawed method, because
compliance varies in the same person over time. The
international consensus is to measure compliance
per opportunity rather than per person. A third study
conducted in intensive care units in a Saudi hospital
reported a compliance rate of 59% (23). In a systematic
review of 96 studies on hand hygiene, compliance levels
in non-intensive care settings were 50–60% (5), which is
superior to the levels obtained in our study. The relatively
low level of postintervention compliance (45.5%) is
comparable to that in other studies performed in the
emergency department. This was evident in a study
performed in emergency departments where compliance
reached 45% after 2 successive interventions (21).

The relatively low hand hygiene compliance rate
in this study (<50%) could be attributed to laxity of the
pre-existing infection control programme in the study
hospital. For example, essential infection control activities

Table 1 Hand hygiene opportunities according to health care
worker professional group

Professional
group

Phase I Phase III Total

n % n % n %
Nurses 582 87.92 566 79.49 1148 83.55

Physicians 71 10.73 127 17.84 198 14.41

Other 9 1.36 19 2.67 28 2.04

Total 662 100.0 712 100.0 1374 100.0

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Research article EMHJ – Vol. 26 No. 2 – 2020

such as surveillance and auditing were performed
irregularly and were merely performed as paperwork.
It could also be attributed to the special characteristics
of the study settings in the emergency department, as
mentioned before. The absence of leadership engagement
in this study could also have been partially responsible
for the modest improvement. Effective leadership
involvement can improve hand hygiene compliance
(25,26). Continuing efforts and further interventions are
needed to address such issues.

Our results show that physicians had less compliance
for hand hygiene than nurses had (23.9% vs 31.4% in Phase
I, respectively). This result is in accordance with other local
and international studies (13,27). Previous studies have
shown that physicians in general show poor compliance
with infection control standards (28). This was evident in a
study conducted in Saudi Arabia in which adherence rates
were reported as 60% for nurses and 20% for physicians at
the completion of a hand hygiene improvement campaign
(13). It is noticeable that although physicians’ compliance
level was inferior to that of nurses, they showed a higher
level of improvement in Phase III.

Our study showed that most hand hygiene
opportunities were encountered by nurses (1148/1374;
83.6%). This represents an opportunity to target nurses by
tailored educational programmes to foster hand hygiene
compliance improvements among such an influential

group. It has been shown that the level of knowledge
and compliance with hand hygiene practice differs
significantly among nurses according to years of service;
the highest level of knowledge was achieved by nurses
with < 1 year of service, while the highest compliance
level was achieved by more experienced nurses (16–20
years of service). The same study showed that higher
levels of nurse education (receiving post-basic course)
was associated with increased hand hygiene compliance
(29). These finding reflects that hand hygiene education
should be continuous and target not only newly recruited
nurses, but also those with more experience. Other
strategies, beside nurse education, that were proved to
positively influence hand hygiene compliance include
those aimed at social influence within teams and
enhanced leadership (30).

Although hand hygiene compliance levels improved
in physicians and nurses, there was no significant
change in the other groups, which included technicians,
therapists and radiologists. However, the number of
observed opportunities for this group in Phase I was
relatively small, which was reflected in their statistical
results. The compliance rate in this group could also have
been affected by the difficulty in targeting such a group
in educational activities, which were held using a variety
of methods, but mainly by interpersonal communication
in the emergency department. Therefore, we can
speculate that the chance of receiving an educational
session is increased by the average period spent by the
personnel in the emergency department. Educational and
motivational programmes adapted to specific groups of
health personnel are needed to address such a situation.

In this study, the compliance rate before patient
contact (23.93%) was lower than after patient contact
(48.84%). Similar results have been reported in other local
(23) and international (21) studies. This is a phenomenon
worth mentioning, because, paradoxically, situations that
pose more risk of infection to patients are associated with
less hand hygiene compliance from healthcare workers.
Hand hygiene before patient contact and before aseptic
tasks (Indications 1 and 2) plays a major role in controlling
HAIs and avoiding cross-transmission of multiresistant
bacteria, thus compliance with these 2 indications is a
cornerstone in infection control (6). These 2 indications
also showed the highest percentage of improvement
after intervention; Indication 2, in particular, showed

Table 2 Hand hygiene compliance rates according to professional group

Professional
group

Phase I Phase III Total P*

Opportunities HH
Action

Compliance
(%)

Opportunities HH
Action

Compliance
(%)

Nurses 582 183 31.44 566 261 46.11 < 0.001

Physicians 71 17 23.94 127 57 44.88 0.004

Other 9 3 33.33 19 6 31.58 0.926

Total 662a 203 30.66 712 324 45.51 < 0.001
*Calculated by χ2 test.
aSum of indications is not equal to the sum of opportunities because 1 opportunity may cover 2 overlapping indications.

Table 3 Hand hygiene opportunities according to WHO Five
Moments for Hand Hygiene

Hand hygiene
encounter

Phase I Phase III

n % n %
1. Before touching a

patient
117 17.38 116 16.11

2. Before aseptic
procedures

172 25.56 217 30.14

3. After body fluid
exposure risk

87 12.93 106 14.72

4. After touching a
patient

172 25.56 137 19.03

5. After touching patient
surroundings

125 18.57 144 20.00

Total 673a 100.0 720 100.0
aNumber of opportunities according to Five Moments for Hand Hygiene is larger than
according to healthcare worker professional group due to the fact that an opportunity may
be counted twice for 2 indications and once for 1 HCW if 2 indications overlapped.

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EMHJ – Vol. 26 No. 2 – 2020Research article

more than double improvement (12.21% to 34.1%). The
ignorance of Indication 2 (before aseptic procedure)
may have been due to an incorrect assumption that
performing hand hygiene before patient contact was
enough, and this misconception could be corrected by
administering proper hand hygiene education.

The difficulty in targeting particular groups of health
personnel, the need to improve the modest adherence to
hand hygiene in emergency departments, as well as the
need to achieve sustainable improvement, all impose
challenging demands on healthcare organizations to
develop and maintain an innovative and multidisciplinary
approach to improve adherence to hand hygiene.
Successful and sustained hand hygiene improvement
can be achieved by implementing multiple actions to
tackle different obstacles and behavioural barriers. WHO
has proposed a multimodal strategy that includes 5 key
components: (1) supportive infrastructure; (2) training
and education; (3) evaluation and feedback; (4) reminders
in the workplace; and (5) creating an institutional
safety awareness climate (31). All these elements were
implemented in the present study.

Suggestions for further improvements to be
implemented include patient participation and leadership
involvement. These components were missing from the
current study. Patient participation has been shown to be
effective in improving compliance (32) and is increasingly
recognized as an important item to be included in
multimodal strategies to improve hand hygiene adherence
(33). Leadership involvement was also absent from our
study. Absence of leadership has been linked with loss
of sustainable change in hand hygiene compliance (34).
Other studies have shown that inclusion of administrative
leadership is linked with improvements in hand hygiene
compliance rates and most importantly with enhanced
sustainability of such improvements (25, 26).

Measurement of HAI rates as an indicator of improved
hand hygiene in emergency departments is difficult due
to rapid patient turnover rate. This study attempted
to evaluate bacterial hand load as an indicator of
improvement after infection control intervention. It has

been demonstrated previously that there are significant
differences in mean CFU counts before and after
handwashing according to frequency of hand washing;
bacterial counts tend to decrease with increasing
frequency of hand washing (35). We tried to use bacterial
load on healthcare workers’ hands as an indirect indicator
of overall hand hygiene compliance. The average bacterial
load per hand decreased significantly, which suggests
that average bacterial load on hands of healthcare
workers can be used as an objective measurement for
overall hand hygiene compliance. Although bacterial
load count tends to show great variability from person
to person and from time to time, we showed that change
in the average count may be used as an indicator for
overall compliance. It is difficult to prove the validity of
this method due to natural variability of bacterial count

Table 4 Indication specific hand hygiene compliance rates according to the WHO Five Moments for Hand Hygiene

Hand hygiene
indication

Phase I Phase III P*

Opportunities HH
Action

Compliance
(%)

Opportunities HH
Action

Compliance
(%)

1. Before touching a
patient

117 28 23.93 116 53 45.69 < 0.001

2. Before aseptic
procedures

172 21 12.21 217 74 34.10 0.004

3. After body fluid
exposure risk

87 27 31.03 106 43 40.57 0.926

4. After touching a
patient

172 84 48.84 137 81 59.12 < 0.001

5. After touching patient
surroundings

125 48 38.40 144 76 52.78 0.02

*Calculated by χ2 test.

Lo
g

CF
U

p
er

h
an

d

6.0

5.5

5.0

4.5

4.0

Phase

3.5

3.0

Phase I Phase III

60

74

Figure 1 Box and whisker plots showing bacterial load on
hands of healthcare workers measured during Phases I and III.

203

Research article EMHJ – Vol. 26 No. 2 – 2020

مبادرة نظافة األيدي: دراسة مقارنة للمخرجات قبل التدخل وبعده
حممد فؤاد، رشيف الطاهر

اخلالصة
اخللفية: ُتعد نظافة األيدي الكافية أكثر التدابري فعالية للحد من انتقال اجلراثيم املستشفوية.

األهداف: حتديد مدى فعالية التدخل بشأن مكافحة العدوى لتحسني االلتزام بنظافة األيدي يف قسم الطوارئ، بمستشفى الليث العام، يف اململكة
العربية السعودية، وحتديد كمية اجلراثيم عىل األيدي بوصفها مؤرشًا حمتماًل ملستوى التحسن.

طرق البحث: تكونت الدراسة من 3 مراحل: املرحلة األوىل: قياس املستوى القاعدي لاللتزام بنظافة األيدي؛ واملرحلة الثانية: بدء تنفيذ برنامج تثقيفي
متعدد النامذج حول نظافة األيدي؛ واملرحلة الثالثة: قياس مستوى نظافة األيدي جمددًا. وُجعت البيانات من خالل املالحظة املبارشة للعاملني يف جمال
الرعاية الصحية يف قسم الطوارئ يف الفرتة من أكتوبر/ترشين األول 2016 وحتى مارس/آذار 2017، باستخدام طريقة منظمة الصحة العاملية املوحدة
للمالحظة املبارشة، »اللحظات اخلمس لنظافة اليدين«. وقد اشتمل التدخل عىل جلسات تثقيفية عن الصحة من خالل التواصل الشخيص املبارش.

وُأخذت عينات من أيدي العاملني يف جمال الرعاية الصحية خالل املرحلتني األوىل والثالثة باستخدام الكيس امُلعقم، وحتددت كمية اجلراثيم.
النتائج: بلغ إجايل فرص نظافة األيدي 1374 فرصًة ُرِصدت أثناء الدراسة املكونة من 3 مراحل. وأدى تنفيذ الربنامج التثقيفي التدخيل لنظافة
األيدي إىل زيادة االلتزام بصورة كبرية باملبادئ التوجيهية اخلاصة بنظافة األيدي، إذ ارتفعت من 30.7% إىل 45.5% )القيمة االحتاملية > 0.01(.

Initiative en faveur de l’hygiène des mains : étude comparative des résultats
pré- et post-intervention
Résumé
Contexte : Une hygiène des mains adéquate est considérée comme la mesure la plus efficace pour réduire la transmission
des agents pathogènes nosocomiaux.
Objectifs : Déterminer l’efficacité d’une intervention visant à améliorer le respect des règles d’hygiène des mains pour la
lutte contre les infections au service des urgences de l’Hôpital général d’Al-Leith, en Arabie saoudite, et évaluer la charge
bactérienne sur les mains comme indicateur d’amélioration possible.
Méthodes : L’étude s’est déroulée en trois phases : Phase I, évaluation du niveau de conformité avec les règles de base
d’hygiène des mains ; Phase II, lancement d’un programme multimodal d’éducation en matière d’hygiène des mains ; et
Phase III, nouvelle évaluation du niveau de conformité avec les règles de base d’hygiène des mains. Les données collectées
découlent de l’observation directe du personnel soignant du service des urgences entre octobre 2016 et mars 2017, en
utilisant la méthode d’observation directe standardisée de l’Organisation mondiale de la Santé, les « 5 indications pour
l’hygiène des mains ». L’intervention comprenait des sessions d’éducation pour la santé avec contact personnel direct. Des
échantillons ont été prélevés sur les mains du personnel soignant durant les Phases I et III selon la méthode du sac stérile
afin de déterminer la charge bactérienne.
Résultats : Au total, l’observation a permis de relever 1 374 opportunités d’amélioration de l’hygiène des mains durant
l’étude en trois phases. La mise en œuvre du programme interventionnel d’éducation en matière d’hygiène des mains a
permis d’améliorer de manière significative la conformité avec les règles d’hygiène des mains, qui est passée de 30,7 %
à 45,5 % (p < 0,01). La charge bactérienne logarithmique (log10) par main a chuté, passant de 4,97 (écart type = 0,32)
à 4,57 (0,47) (p < 0,05).
Conclusions : Les programmes d’éducation en matière d’hygiène des mains se sont avérés efficaces pour améliorer la
conformité dans le service des urgences. La charge bactérienne sur les mains des agents de soins de santé pourrait servir
d’indicateur d’amélioration du degré de conformité avec les règles d’hygiène des mains.

on hands of healthcare personnel throughout the day.
This is evident in Figure 1, which shows a wide range
of bacterial counts in both phases of the study. Further
research is needed to enhance the validity of this method
to be used in clinical scenarios.

The limitations of our study included the lack of
leadership and patient involvement. We measured short-
term improvement, and repeated measurement of sustained
improvement over the long term was not performed.

Conclusion
Educational intervention was effective in improving
hand hygiene compliance. Average bacterial load on
hands of healthcare workers may be used as an addi-
tional indicator of overall compliance with hand hy-
giene procedures, especially in rapid patient turnover
areas such as emergency departments.

Funding: None.

Competing interests: None declared.

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