Communication Skills Assignment

Assignment Directions HSC3661 Communication Skills Assignment Critically reflect on the role you will play as a healthcare manager, and write a short essay that incorporates at least 5 from the 21 (listed below) aspects of good communication (covered in the course content for this module) that you would use to navigate the scenario provided toward a solution. Better experiences Fewer errors Reduced readmissions Reduces malpractice Improved outcome Relationship Establishment Development Engagement Support Acknowledge Validate Emotion naming Vital Ideas Expectations Worries Assess knowledge Reflect Inform Assess understanding Scenario A colleague from another department in your agency comes to you in confidence regarding one of your employees. She relys on your employee to prepare monthly inventory reports so that she can track and prepare her quarterly budgt. Because she is not getting the reports she needs form your employee, her reports are delayed, and her boss is starting to question her competency on the job. She seems angry because the situation has been going on for a while and she has not had any luck in trying to solve it on her own. The issue excalated this past week when a practitioner did not have the necessary materials in the examination to conduct a thorough assessement of their patient. HSC3661 Communication Skills Assignment

Inform Assess understanding Scenario A colleague from another department in your agency comes to you in confidence regarding one of your employees. She relys on your employee to prepare monthly inventory reports so that she can track and prepare her quarterly budgt. Because she is not getting the reports she needs form your employee, her reports are delayed, and her boss is starting to question her competency on the job. She seems angry because the situation has been going on for a while and she has not had any luck in trying to solve it on her own. The issue excalated this past week when a practitioner did not have the necessary materials in the examination to conduct a thorough assessement of their patient. HSC3661 Communication Skills Assignment