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- Cultural Intelligence
In the last two units, you began to examine some characteristics of business in a global context. What knowledge or skills are needed to succeed in this environment when the very definition of success may be interpreted differently by partners, vendors, and customers in a multinational context? Why do some people find a way to fit in and navigate some situations while others do not? In 2003, Earley and Ang developed a conceptual model of cultural intelligence that they defined as “the capability of an individual to function effectively in situations characterized by cultural diversity” (Ang & Van Dyne, 2008, p. 3). The acronym CQ is used to represent cultural intelligence. Ang and others described this multidimensional model, and researchers have sought to understand, investigate, and apply it. In the process, they came to realize that while “initially conceived as an individual level construct, CQ can also be applied across levels of analysis. CQ has relevance to groups, teams, organizations, and even nations” (Ang & Van Dyne, 2008, p. xv).
In this unit, you will read about CQ in organizational and cross organizational settings, then use the principles to dissect empirical research on ethical business cultures. You are also encouraged to consider your own interests on this topic. What ethical dilemmas are emerging in the practice of your field and the scholarship of your discipline? How might those dilemmas be analyzed from different theoretical and cultural perspectives?
Ang, S., & Van Dyne, L. (2008). Handbook of cultural intelligence: Theory, measurement, and applications. Armonk, NY: M.E. Sharpe.
[u09s1] Unit 09 Study 1
Components of Cultural Intelligence
Use the Capella library to read the following. These articles look closer at the concept of cultural intelligence:
- Moon, T. (2010). Organizational cultural intelligence: Dynamic capability perspective. Group and Organization Management, 35(4), 456–493.
- Soon, A., Van Dyne, L., Koh, C., Ng, K. Y., Templer, K. J., Tay, C., & Chandrasekar, N. A. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and Organization Review, 3(3), 335–371.
- VanderPal, G. (2014). Global leadership, IQ and global quotient. Journal of Management Policy and Practice, 15(5), 120–134.
Choose one of the following articles on global business ethics for analysis in this unit’s first discussion.
- Dossa, Z., & Kaeufer, K. (2014). Understanding sustainability innovations through positive ethical networks [PDF]. Journal of Business Ethics, 119(4), 543–559.
- Rossouw, G. J. (2011). A global comparative analysis of the global survey of business ethics [PDF]. Journal of Business Ethics, 104, 93–101.
- Werhane, P. H. (2012). Globalization and its challenges for business and business ethics in the twenty-first century. Business & Society Review, 117(3), 383–405.
- Werhane, P. H. (2015). Competing with integrity: Richard De George and the ethics of global business [PDF]. Journal of Business Ethics, 127(4), 737–742.
Click Components of Cultural Intelligence to view the interactive media. Cultural intelligence builds on knowledge, mindfulness, and skills that incorporate the capability to interact effectively across cultures.
This activity will help you achieve the following learning components:
- Examine cultural intelligence and its relationship to psychological traps.
- Toggle Drawer
Cultural Intelligence in Multicultural Context
Soon et al. (2007) define cultural intelligence and Moon (2010) applies the theory in an organizational context. Your readings in this unit also included two additional studies about cultural intelligence.
For this discussion, choose one of the following articles from the unit readings, and then use the definitions and models of individual and organizational cultural intelligence to explain the ethical and cultural contexts found in the article you selected.
- A Global Comparative Analysis of the Global Survey of Business Ethics.
- Globalization and Its Challenges for Business and Business Ethics in the Twenty-First Century.
- Understanding Sustainability Innovations.
- Competing With Integrity.
In your post:
- Recommend at least one way for business leaders or managers to improve their cultural intelligence within the context discussed in the article, based on your analysis.
- Provide one research question scholars could explore to improve understanding of ethical and cultural dilemmas given the context discussed in the article you selected.
Support your position with references to the readings in this unit and your own research. Be sure you follow current APA guidelines for citations and references.
Respond to the post of at least two of your peers. Use this discussion to share experiences and ideas. Ask questions, seek clarity, and offer your own perspective.
Moon, T. (2010). Organizational cultural intelligence: Dynamic capability perspective. Group and Organization Management, 35(4), 456–493.
Soon, A., Van Dyne, L., Koh, C., Ng, K. Y., Templer, K. J., Tay, C., & Chandrasekar, N. A. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and Organization Review, 3(3), 335–371.