essay on a scenario for workplace communication course

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essay on a scenario for workplace communication course

essay on a scenario for workplace communication course
Spring -Sum mer 2023 COMM5105 -1 Workplace Communication Cape Breton University Final Paper Assignment 25 points 1. Final Paper – 25 % The final paper will be a 125 0-1750 word double -spaced essay in which students will critically analyze a case study (chosen from those provided in their text), examining the ethical, cultural, and technical issues presented and the communicative strategies used to manage the situation, and exploring possible altern atives based on their knowledge of effective business communication. Students will be expected to incorporate a minimum of 3-5 academic sources as well as other materials in the textbook . Overview: The goal is to complete a 125 0-1750 word double -spaced essay in an APA Format 7th Edition formal essay style in which students will critically analyze a case study. Details: • Students will examine the ethical, cultural, and technical issues presented. • Students will also examine the communicativ e strategies used to manage the situation. • Include cover page and bibliography or reference page in APA citation format. (Sample APA Citation pages are located in Appendix A -1 to A -4 at the back of the textbook). • Students will explore possible alternati ves based on their knowledge of effective business and relate it to their own field. • The final paper will be a 125 0-1750 words in Times New Roman font. • To submit the assignment: students will upload assignments to the COMM5105 -7 class Moodle. Final Paper Due Dat e: Friday , June 9th, 2023 by 11:59 pm Please note: Deadlines are critical and any late submissions of any part of the assignment will result in an academic penalty.
essay on a scenario for workplace communication course
COMM5105 Final Paper Assignment Evaluation Rubric Student: Date: _________________________________________ _____________________________________ CRITERIA FOR EVALUATION Falls Signific antly Below Expectations Falls Somewhat Below Expectations Meets Expectations Exceeds Expectations Mark Introduction ( 20 points) o Includes the case study o Lays out importance/relevance of topic o Includes goal of assignment (formulated thesis) and introduction of points that will be discussed Analysis of problem and Issues (20 points) o Presents an insightful and thorough analysis of all identified issues and problems o Questions are asked such as “Who made the call to make the decision?” “From a manager’s point of view, how could you make the individuals involved un derstand what went wrong in the event?” o Creates a background story on what could have went wrong o Minimal filler and fluff; arguments are concise and clear o Arguments are organized and convincing; paper tells a credible story o Linkages between arguments to tell a compelling story o Effective paraphrasing o Discussed critically, not just stated Recommendations of Effective Solutions/Application of ethical, cultural and technical business communication concepts (20 points) o Recommends effective solutions o Supports diagnosis and opinions with strong arguments and well documented evidence o Presents a balanced and critical view o Interpretation is both reasonable and objective o Applies ethical concepts o Applies cultural concepts o Applies technical business communication con cepts o Scholarly journals/other media, stories and text book referenced o Research used appropriately to support arguments/questions Conclusions (10 points) o Reviews key arguments and relates back to introduction – restatement of main points 0-9.5 0-9.5 0-9.5 0-4.5 10 -14 10 -14 10 -14 5-6 15 -17 15 -17 15 -17 6.5 -8 18 -20 18 -20 18 -20 8.5 -10 /20 /20 /20 o Conclusions/ remedies, recommendations o Includes any additional information to enhance the paper /10 Structure/Format (10 points) o Title Page with required info. o 5-8 double – spaced pages (not including title/cover page & references) o Times New Roman Font o Page numbers o Reference page 0-4.5 5-6 6.5 -8 8.5 -10 /10 References/Appendix (10 points) o Alphabetical listing of all sources cited in the paper at end of paper o Appropriate use of APA format for cover page, references list and in -text citation o All appropriate content indicated with in -text citation o Use of appropriate number (3 -5 sources plus textbook) and quality of references 0-4.5 5-6 6.5 -8 8.5 -10 /10 Writing Style (10 points) o Demonstrated Clarity and Conciseness o Used well written paragraphs o Appropriate vocabulary used o Good job on proof -reading, no typos o Proper spelling and grammar o Writing has punch and passion, but concise 0-4.5 5-6 6.5 -8 8.5 -10 /10 Final Grade _____/100 =___/25
essay on a scenario for workplace communication course
COMM5105 -1 Workplace Communication Spring -Summer 2023 Cape Breton University Final Paper Assignment – Scenarios (Please choose ONE of the four scenarios presented) Directions: The final paper will be a 1250 -1750 word double -spaced, essay -style assignment. Students will be expected to incorporate materials from the textbook or PPT slides and a minimum of 3 -5 academic sources using APA Formatting 7 th Edition. YOUR TASK – Based on what you have learned in this course, yo u will critically analyze one of these hypothetical scenarios examining the ethical, cultural, and technical issues presented. Explore the communicative strategies that could be used to manage the situation. ( For example: How could you help the individuals involved understand what went wrong in the event?) Also explore the possible alternatives to remedy the situation based on your knowledge of effective business communication. What styles of communication and technical wri ting could be used in this process? 1) A First Nation elder was spending their last days in the hospital, and they had many of their family members come to be around them. This family was a traditional First Nation family which meant they practiced First Nation spiritual traditions such as as smudging and pipe ceremonies. The family requested for their family member to be in a private room for privacy and to have ceremonies if they wanted to . One evening the family brought in 3 elders in the community to do a pipe ceremony. There was one hosp ital in that city that had a few rooms designate d for First Nation families to do smudging ceremonies and pipe ceremonies during their last days. This particular hospital was not that hospital . The head nurse on duty that evening could smell the smoke from the room and asked to speak to a family member. The nurse told the family member that it was against policy to smoke in the hospital and that they would have to put the pipe out. She said that they could all stay in the room as long a s they needed. One of the family members left the hospital in tears because they felt they were not treated fairly. 2) A young female football/soccer player moved to Canada from Brazil to play in the Premier League in Canada. Her first language is Spanish, and she was still lea rning the English language when she arrived in Canada. During her first game, she had a serious accident where she had torn ligaments in her right leg. The accident was so severe that she was told that she may not be able to play soccer again. Immediately after the accident, she was quickly referred to a specialist and then to a Physiotherapy Clinic in the area that treated many of the soccer players from this particular team. In this case, the Physiotherapist who was assigned to the soccer player was a rec ent graduate who hadn’t completed an internship with the clinic but was hired because of her high University grade average. This new Physiotherapist took their job very seriously but did not give the time needed to develop a rapport with the athlete. After 3 sessions with the Physiotherapist, the athlete felt as though she didn’t understand what the physiotherapist was saying during her appointments and left very upset. Feeling very frustrated and alone she went to her coach who supported her by writing a l etter to the manager of the Clinic. This resulted in the newly trained Physiotherapist being fired for not being culturally sensitive and empathetic. Please keep in mind that the soccer player was from a High Context country, Brazil, and the new Physiother apist came from a Low Context country, Canada. 3) 4 teenagers arrived in the Emergency Room at a local hospital after being in a car accident. They were triaged and then asked to wait in the waiting room. One of them was having difficulty walking so they were given a wheelchair and another one thought she may have a concussion because she had one before and she was having difficulty focusing her eyes. The other 2 teens had cuts and bruises, but still needed to be checked for any other injuries. These teenagers were in the waiting room for 12 hours. Three of their parents arrived immediately and the other one was on their way. By the time they saw a doctor, he was really surprised that the doctors that had been on shift before him didn’t see these young people earlier. O ne of them had a major concussion and the other teen had a broken leg in two places. The 4 th parent only arrived just before the doctor saw the teens. It was their son who was sitting in a wheelchair all night with a broken leg. The doctor realized that he knew the 4 th parent because they had grown up in the same community. Once this doctor treated the teens he spoke to the nurses on duty in a very aggressive tone and asked why they weren’t admitted earlier . He told the 4 th parent to write a letter because he felt the teens weren’t admitted earlier because their families were from BIPOC communities . 4) A retail employee was finishing his shift at a department store. At the end of the day, he is required to send a spreadsheet of his activities to his manager as part of their performance appraisal. He had fifteen minutes left to his shift, so he decided to fill out the form for the remainder of the day and close early. Just as he was about to send the email, a customer entered the store looking for a specific item. The employee went to as sist the customer quickly closing out of their spreadsheet. Once the customer was served it was now after hours, the employee rushed to send his spreadsheet to his manager. He did not realize he had sent the wrong spreadsheet to the wrong recipient. The sp readsheet he sent contained information from customers who had signed up for their customer loyalty program that day, which includes their addresses, phone numbers, email addresses, clothing sizes, employment, and dates of birth. Instead of sending this in formation to their manager, he sent it to the entire customer mailing list. Later that night, when he went home, he received a call from his manager explaining that the company’s social media and customer support was being bombarded with complaints.

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