For which of the following reasons would making a telephone call be preferable to sending an email?

October 1, 2020/in Uncategorized /by Daniel Shaw

College Online Exam 5_05

Part 1 of 2 – Lesson 4 Questions Score:-

50.0/ 50.0 Points

Question 1 of 40

2.5/
2.5 Points

For
which of the following reasons would making a telephone call be preferable
to sending an email?

A. It allows you to reach large audiences.
B. It allows you to include additional arguments that may help your persuasive appeal.
C. It gives your audience time to consider your appeal before carefully responding.
D. It allows for immediate feedback so you can alter your appeal instantly, if necessary.

Question 2 of 40

2.5/
2.5 Points

Your
boss is in a hurry to leave, so she quickly delegates an assignment to you.
She needs you to communicate some bad news to a number of people at
different geographic locations. Though she wants the message to spread
instantaneously, she wants to give the audience time to carefully consider
a response. It’s also a priority for her that the message doesn’t come
across as impersonal or evasive. After she has left, you realize that she
didn’t specify which medium she wants you to use for the message. Taking
her considerations into account, you determine that a(n. __________ would
be an appropriate medium to use.

A. newsletter
B. email
C. letter
D. blog post

Question 3 of 40

2.5/
2.5 Points

During
lunch with a friend, she tells you that her office recently implemented
flex-time hours. It has been a positive change at her workplace, and you
think that it would be great to have flex-timing at your office as well.
You decide to approach your boss about this possibility. Which of the following
would be best to include in an email to your boss suggesting the idea?

A. I think a flex-time schedule would be good for me.
B. Flex-time would give me more free time.
C. I bet everyone would love having a more flexible schedule instead of the typical 9-5 work schedule.
D. In other offices, the flex-time schedule has increased productivity and decreased turnover.

Question 4 of 40

2.5/
2.5 Points

Trevor
has considered his situation and has already decided what information he
must include in the bad-news email he is about to draft. However, he is now
stuck trying to decide whether he should jump right to the bad news or
build up to it gradually. Which stage of the ACE process is Trevor engaged
in?

A. analyzing
B. assessing
C. composing
D. contending

Question 5 of 40

2.5/
2.5 Points

In the
analyzing phase of creating a message, you think about the purpose, desired
outcome, and business result of your message. Which of the following best
articulates the purpose of your message?

A. to suggest the possibility of implementing a flex-time schedule in your office
B. to describe to your boss how your life would change with a flex-time schedule
C. to tell your boss how much your friend likes having a flex-time schedule
D. to improve employee productivity and job satisfaction by giving workers more balanced lives

Question 6 of 40

2.5/
2.5 Points

A
manufacturing company realizes that one of its products has a serious
defect and wants to quickly disseminate this news to the public. Which of
the following would be an appropriate way to accomplish this?

A. website
B. memo
C. telephone
D. letter

Question 7 of 40

2.5/
2.5 Points

Angelina
has to reject an employee’s request for time off, and is trying to
determine the best medium in which to deliver this message. She is also
thinking about what the employee’s reaction will be, and if there is
anything she can say to soften the bad news. Angelina is engaged in which
stage of the ACE process?

A. analyzing
B. addressing
C. composing
D. critiquing

Question 8 of 40

2.5/
2.5 Points

In which
of the following situations should the indirect organizational method be
avoided?

A. in a message telling an employee that his approved vacation must be rescheduled due to an emergency in the office that will require his presence
B. in a message informing a customer that her faulty product cannot be replaced due to a shortage of stock
C. in a message informing a client that, due to an unexpected personal situation, a company will not be able to meet a deadline
D. in a message communicating the recall of a particular model of car seat because of a defective latch

Question 9 of 40

2.5/
2.5 Points

Which of
the following would likely require persuasion?

A. exchanging a sweater for one in a smaller size
B. getting an extension on a deadline
C. congratulating a co-worker on her promotion
D. giving a colleague the link to a website you think he’ll find useful

Question 10 of 40

2.5/
2.5 Points

Due to a
family emergency, you will be unable to fulfill your contract to cater for
a client’s upcoming party. The event is several weeks away, but you know
that the client will not be able to reschedule it. When you contact your
client to share this news, you should __________.

A. not include an apology, since this emergency was beyond your control
B. tell the client that you will contact other catering companies to see if they can take over the job
C. inform them that you will be happy to cater the event if they reschedule it
D. wait a few days before actually canceling to try and soften the blow

Question 11 of 40

2.5/
2.5 Points

In the
ACE communication process, __________ involves thinking strategically about
your purpose, desired outcome, business needs, audience and stakeholder
needs, content needs, and medium choices.

A. analyzing
B. adjusting
C. composing
D. creating

Question 12 of 40

2.5/
2.5 Points

Your
audience’s reaction to the bad news you must deliver __________.

A. will not greatly impact the content that you develop for your message
B. will always be the same—angry and disappointed—so no additional analysis on this subject is necessary
C. can be exactly predicted using the ACE process
D. should be anticipated by thinking about the situation from their perspective

Question 13 of 40

2.5/
2.5 Points

You need
to email a co-worker to ask for her assistance on a project. In the context
of this message, which of the following constitutes a refutation you could
include in your request in anticipation of a possible objection?

A. I really need your help right now, as my department is short-staffed.
B. I won’t be able to complete my project if you don’t help me.
C. While this may sound time-consuming, I will only need one hour of your time.
D. If you decide to help me, then you will have to work overtime.

Question 14 of 40

2.5/
2.5 Points

Before
__________ a bad-news message, __________ the situation by asking yourself
several questions that might help you develop content and choose the best
medium.

A. analyzing; evaluate
B. analyzing; compose
C. composing; encode
D. composing; analyze

Question 15 of 40

2.5/
2.5 Points

One of
the four goals of delivering bad news is to __________.

A. state the news clearly, yet sensitively
B. protect the audience’s self-esteem by only hinting at the news
C. offend your audience if necessary to get the message across
D. gloss over the facts that may cause legal complications

Question 16 of 40

2.5/
2.5 Points

In
persuasive situations, you will increase your chances of getting a positive
response by __________ the analyzing phase of the ACE communication
process.

A. devoting less time to
B. changing the order of
C. omitting
D. spending more time on

Question 17 of 40

2.5/
2.5 Points

While
the __________ stage helps you make a persuasive plan, the __________ stage
helps you put the plan into action and draft the message.

A. analyzing; composing
B. analyzing; evaluating
C. composing; analyzing
D. composing; evaluating

Question 18 of 40

2.5/
2.5 Points

You need
to send a persuasive message to a co-worker, but you want to receive the
feedback immediately. Under these circumstances, which of the following
would be the best medium for your message?

A. an email
B. an instant message
C. a phone call
D. a memo

Question 19 of 40

2.5/
2.5 Points

Galaxy
Foods, a large manufacturer of snack products, learns that some of the
items it labels as “nut-free” may actually have been contaminated by tree
nuts. A press release expressing this news needs to be drafted, and the PR
department decides to use the indirect organizational plan. This plan
__________.

A. is a good idea under the circumstances, as it will soften the impact of the bad news
B. is a strategic and forward-thinking move to preserve the positive image of the company
C. is inappropriate, as it runs the risk of obscuring the bad news that could endanger people’s health
D. is not the best decision, as it will immediately alert the audience to the seriousness of the bad news

Question 20 of 40

2.5/
2.5 Points

You need
to write a letter to a customer denying a claim, as the customer is
responsible for the problem that she is asking you to fix. In this
situation, __________.

A. the direct approach is best to buffer the bad news
B. the direct approach is preferred so that you get right to the point without introductory pleasantries
C. the indirect approach alleviates the need to phrase the bad news tactfully
D. the indirect approach can provide introductory information so it can be understood by the reader

Part 2
of 2 – Lesson 5 Questions

45.0/
50.0 Points

Question 21 of 40

2.5/
2.5 Points

Which of
the following tools will give you maximum access to the data and analyses
published by Standard & Poor’s and Hoover’s?

A. LexisNexis Academic
B. AltaVista
C. The Wall Street Journal Index
D. Business Week Index

Question 22 of 40

2.5/
2.5 Points

When you
are using a search engine, the main body of the results page is most likely
to begin with sites __________.

A. that are least relevant to your search
B. that are being accessed by other users at that very moment
C. that are accessed least frequently
D. that are frequently accessed or that most closely match your search terms

Question 23 of 40

0.0/
2.5 Points

Putting
quotation marks around the search phrase you enter into a search engine is
most likely to __________.

A. yield fewer results, which will be more relevant to your search phrase
B. yield fewer results, which will be less relevant to your search phrase
C. yield more results, which will be more relevant to your search phrase
D. yield more results, which will be less relevant to your search phrase

Question 24 of 40

2.5/
2.5 Points

Which of
the following assignments would require you to conduct research and share
the results?

A. investigating why product sales are low
B. implementing a new code developed by your colleague
C. adding results you have just received to your report
D. organizing a marketing team meeting

Question 25 of 40

2.5/
2.5 Points

You are
working on your first research project at a new job; you discuss your work
with a colleague who has been at the company for five years. She tells you
that one of your sources will not be highly regarded by the professional
audience to whom you will be presenting, and advises you to omit it. Which
of the following sources is she most likely referring to?

A. The New York Times
B. The Wall Street Journal
C. U.S. Department of Labor data
D. Wikipedia

Question 26 of 40

2.5/
2.5 Points

Mandy is
conducting a survey; her primary goal is to make sure that survey
participants actually respond, but it is not possible for her to personally
meet her participants as they are all geographically dispersed. Which
survey medium would be best for Mandy to use?

A. mail surveys
B. web surveys
C. telephone surveys
D. email surveys

Question 27 of 40

2.5/
2.5 Points

Using an
online database like LexisNexis to search for articles on a topic
__________.

A. is not as effective as doing a Google search
B. allows you to search publications not available through a Google search
C. is less expensive but more time-consuming than a Google search
D. leads you to articles that are less reliable than web pages

Question 28 of 40

2.5/
2.5 Points

Which of
the following questions is recommended for evaluating the authorship of a
source?

A. Do other sources agree with this information?
B. Is the source published or sponsored by a reputable organization?
C. Does the author acknowledge and respond to opposing points of view?
D. How current is the information?

Question 29 of 40

2.5/
2.5 Points

You
enter the phrase flex-time schedule into Google and get about 313,000
results. Trying your search again, this time with quotation marks around
the phrase, __________.

A. will not lead to an exact match
B. will likely dramatically increase the number of results
C. will result in a list of resources which include that exact match
D. will yield results that include any of those three words anywhere on the page

Question 30 of 40

0.0/
2.5 Points

Doing
background research on your topic __________.

A. is not advised for business research
B. should not include information about your topic’s history
C. is vital, since you are required to include it in your final presentation
D. can help you structure your research

Question 31 of 40

2.5/
2.5 Points

Which of
the following statements is true of primary sources?

A. Primary sources provide raw data.
B. Primary sources exclude surveys and interviews.
C. Primary sources include Wikipedia and various encyclopedias.
D. Primary sources are only qualitative.

Question 32 of 40

2.5/
2.5 Points

When it
comes to research, __________.

A. students should be discouraged from using books, as they are less credible than online sources
B. students often shun online information sources in favor of books
C. the drawback with online content is that it cannot be updated regularly
D. books are valuable resources, as they are often professionally written, reviewed, and edited

Question 33 of 40

2.5/
2.5 Points

A deep
web portal __________.

A. finds only that information which is aimed at the public
B. accesses free information exclusively
C. performs federated searches.
D. omits information in publications that require a subscription.

Question 34 of 40

2.5/
2.5 Points

Using
the search string “cake recipe” – “egg” in a search
engine would yield results __________.

A. about either eggs or cake recipes, but not both
B. of cake recipes that mention eggs
C. about both cake recipes and eggs
D. of cake recipes that do not mention eggs

Question 35 of 40

2.5/
2.5 Points

__________
sources are books and articles that synthesize material from __________
sources, framing them for general readers.

A. Primary; secondary
B. Secondary; tertiary
C. Tertiary; secondary
D. Primary; tertiary

Question 36 of 40

2.5/
2.5 Points

Searching
through which of the following is most likely to yield the narrowest search
results?

A. LexisNexis
B. Standard and Poor’s
C. New York Times Index
D. Hoover’s

Question 37 of 40

2.5/
2.5 Points

Which of
the following do you need to avoid in order to be an efficient researcher?

A. evaluating your sources for credibility
B. using a library or bookseller to find relevant books
C. using only Google searches to find information
D. following leads found in good sources

Question 38 of 40

2.5/
2.5 Points

Considering
whether any web links are broken is a part of evaluating the source’s
__________.

A. accuracy
B. authorship
C. age
D. clarity

Question 39 of 40

2.5/
2.5 Points

In your
research you consult Thomson One Banker, IBIS World, and Yahoo Finance.
This means that you are using __________ to conduct your search.

A. an online bookstore
B. online business research tools
C. general search engines
D. an online publication index

Question 40 of 40

2.5/
2.5 Points

Which of
the following aspects of determining what information you need is being
targeted while doing background research to broaden your understanding of
your topic’s history, context, structure, and categories?

A. analyzing the research question and topic
B. identifying audience concerns and needs
C. establishing the scope of the research
D. defining research activities

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