How the implementation of ERP system

1st Research Question

– 1st Research Question:
How the implementation of ERP system(impact) can increase efficiency and reduce the cost
and risk on banking operations.
– 2ed Research Question:
How CRM customer relationship management can increase the efficiency of the lending in
the retail banking business. Introduction
1- I need your help to put 3 sub questions (scope)for each research question.
2- the objectives for both research questions. (achieve), between 5 to 6 objectives.
3- significant of my study paper & my motivation for each question.
4- key words for each one.