Internal consistency at customer first

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Please read the case “Internal Consistency at Customers First” on page 143 -144 and discuss the following questions:

1. Do you think that job analysis and job evaluation will benefit “Customers First”? If you think so, how will the job analysis and job evaluation benefit the company? 

2. What is your opinion on Joan’s view on job analysis and job evaluation? 

3. What do you recommend “Customers First” do? Why? 

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