Level 06 – Managing Quality and Service Delivery LEARNING OUTCOMES Understand how to identify and meet stakeholder needs when managing quality and service delivery.Understand how to manage quality

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Level 06 – Managing Quality and Service Delivery


LEARNING OUTCOMES

  • Understand how to identify and meet stakeholder needs when managing quality and service delivery.
  • Understand how to manage quality and service delivery.
  • Understand how to embed quality improvement and service delivery.


The Rules of the assignments

The total answer words for the Assignment will be approx 2000 words with Grace percentage 10% up and down.

– The plagiarism rate allowed is 15%.

Level 06 – Managing Quality and Service Delivery LEARNING OUTCOMES Understand how to identify and meet stakeholder needs when managing quality and service delivery.Understand how to manage quality
Please note that this sample assignment is for our new suite of level 6 qualifications in management which became available on October 1st 2016. Unit M/615/2708 Managing Quality and Service Delivery Level 6 15 Credits Related Qualifications ATHE Level 6 Diploma in Management 603/0627/0ATHE Level 6 Extended Diploma in Management 603/0628/2 Sample Assignment Thomas Beach owns a franchise outlet for a gentleman’s outfitters called ‘Moss Outfitters’. The store is highly regarded as it has long standing in the town and is famous for made to measure tailoring. With the development of the franchise it now has a vast array of gentlemen’s clothing including designer brands. The store has a relaxed browsing atmosphere and there is a friendly welcome from staff. Thomas is fully aware of the need to keep up to date in order to compete with the major stores and is concerned about the recent collapse of other high street businesses. You have been asked to provide Thomas with specialised support and guidance on the management of his quality and service delivery. Task 1 – Management of Quality and Service Delivery You must produce an information booklet on the management of quality and service delivery for Thomas and his staff. The booklet can be presented in any format but must include: An identification of the different stakeholder groups in organisations and a description of their expectations for quality and service delivery. An evaluation of the processes used in organisations to identify stakeholder needs. An analysis of the concepts of quality when delivering a service. A review of quality standards which can be used for measuring quality and service delivery. An explanation of how quality standards are set, monitored and maintained. Extension activities: To gain a merit grade you must add extra pages to your information booklet that: Evaluates the importance of identifying stakeholder needs when managing quality and service delivery. Assesses approaches to quality management and service delivery. To gain a distinction grade you must prepare a report for Thomas that: Assesses the impact of poor quality and service delivery for the stakeholders of a named organisation. Analyses the potential issues associated with embedding a chosen approach for achieving quality and service delivery. LO1 AC 1.1, 1.2 LO2 AC 2.1, 2.2, 2.3 1M1 2M1 1D1 2D1 Task 2 – Embedding Quality Improvement and Service Delivery Thomas has asked you to prepare a guide on how to embed quality improvement and service delivery in organisations. The guide must include the following: An analysis of the role of leaders and managers in embedding quality improvement and service delivery. An explanation of the issues related to embedding continuous improvement and service delivery and propose possible solutions. Extension activities: To gain a merit grade you must prepare an additional section to the guide that: Evaluates the importance of continuous quality improvement in ensuring organisational success. To gain a distinction grade you must choose a organisation with which you are familiar. Using your chosen organisation, you are required to produce a further section to the guide that: Reviews the implementation of continuous quality improvement and service delivery in your chosen organisation. LO3 AC 3.1, 3.2 3M1 3D1 Guidelines for assessors The assignments submitted by learners must achieve the learning outcomes and meet the standards specified by the assessment criteria for the unit. To achieve a merit or distinction grade, the learners must demonstrate that they have achieved all the criteria set for these grades. Where work for the pass standard is marginal, assessors can take account of any extension work completed by the learners. The suggested evidence listed below is how learners can demonstrate that they have met the required standards. Task number LOs and AC Suggested evidence PASS Suggested additional evidence MERIT Suggested additional evidence DISTINCTION 1. LO1 AC 1.1, 1.2 LO2 AC 2.1, 2.2, 2.3 1M1 2M1 1D1 2D1 The learner will identify a range of stakeholders for different organisations. The learner might focus on organisations which are related to the context provided for the assignment. However, this is not to the exclusion of stakeholder groups for other organisations. Examples from both private and public sector organisations should be provided. The learner will continue with a description of these stakeholders’ expectations for quality and service delivery. The learner will evaluate the processes used in organisations to identify stakeholder needs. The evaluation should be balanced identifying strengths and weaknesses of these approaches. The analysis of the concepts of quality when delivering a service must be detailed. Appropriate practical examples should be used throughout. The learner will review the quality standards that can be used for measuring quality and service delivery considering the merits and weaknesses of different standards. The learner must explain with clarity and in detail how quality standards are set, monitored and maintained. Practical examples must be provided to support the explanation.. The learner should provide a detailed evaluation of the importance of identifying stakeholder needs when managing quality and service delivery. The learner should consider a range of stakeholders in their evaluation. The learner will evaluate the approaches to quality management and service delivery, making balanced judgements. It is important that the learner incorporates practical examples into their conclusions to demonstrate their understanding. The learner should ensure all conclusions are justified. The learner will assess the impact of poor quality and service delivery for the different stakeholders of ‘Moss Outfitters’ in the assignment case study. The learner will analyse the potential issues associated with embedding a chosen approach for achieving quality and service delivery. Appropriate examples of public and private sector organisations should be used to illustrate the answer and demonstrate understanding. 2. LO3 AC 3.1, 3.2 3M1 3D1 The learner will prepare a guide in an appropriate format for the intended recipient. The guide should provide detailed analysis of the different roles of leaders and managers in embedding quality improvement and service delivery. The explanation of the issues related to embedding continuous improvement should be clear and detailed. The possible solutions must be directly related to the issues identified. Practical examples to support the description could be drawn from a business that the learner has researched or knows well from personal experience and where there is a comprehensive working knowledge. The learner will evaluate the importance of continuous quality improvement in ensuring organisational success. The evaluation should be balanced identifying strengths as well as issues which need to be overcome. The learner will need to include practical examples throughout to illustrate the points which are made. A specific organisation needs to be identified. The learner needs to choose a organisation that they have researched, know well from personal experience and where they have a comprehensive working knowledge. Using the organisation that the learner has chosen the learner will review the implementation of continuous quality improvement and service delivery. The review should identify what has worked well and where there are issues. The impact of the changes must also be explained and any areas requiring further work should be identified. © ATHE LTD 2016 310092016 Version 1.0
Level 06 – Managing Quality and Service Delivery LEARNING OUTCOMES Understand how to identify and meet stakeholder needs when managing quality and service delivery.Understand how to manage quality
Please note that this sample assignment is for our new suite of level 6 qualifications in management which became available on October 1st 2016. Unit M/615/2708 Managing Quality and Service Delivery Level 6 15 Credits Related Qualifications ATHE Level 6 Diploma in Management 603/0627/0ATHE Level 6 Extended Diploma in Management 603/0628/2 Sample Assignment Thomas Beach owns a franchise outlet for a gentleman’s outfitters called ‘Moss Outfitters’. The store is highly regarded as it has long standing in the town and is famous for made to measure tailoring. With the development of the franchise it now has a vast array of gentlemen’s clothing including designer brands. The store has a relaxed browsing atmosphere and there is a friendly welcome from staff. Thomas is fully aware of the need to keep up to date in order to compete with the major stores and is concerned about the recent collapse of other high street businesses. You have been asked to provide Thomas with specialised support and guidance on the management of his quality and service delivery. Task 1 – Management of Quality and Service Delivery You must produce an information booklet on the management of quality and service delivery for Thomas and his staff. The booklet can be presented in any format but must include: An identification of the different stakeholder groups in organisations and a description of their expectations for quality and service delivery. An evaluation of the processes used in organisations to identify stakeholder needs. An analysis of the concepts of quality when delivering a service. A review of quality standards which can be used for measuring quality and service delivery. An explanation of how quality standards are set, monitored and maintained. Extension activities: To gain a merit grade you must add extra pages to your information booklet that: Evaluates the importance of identifying stakeholder needs when managing quality and service delivery. Assesses approaches to quality management and service delivery. To gain a distinction grade you must prepare a report for Thomas that: Assesses the impact of poor quality and service delivery for the stakeholders of a named organisation. Analyses the potential issues associated with embedding a chosen approach for achieving quality and service delivery. LO1 AC 1.1, 1.2 LO2 AC 2.1, 2.2, 2.3 1M1 2M1 1D1 2D1 Task 2 – Embedding Quality Improvement and Service Delivery Thomas has asked you to prepare a guide on how to embed quality improvement and service delivery in organisations. The guide must include the following: An analysis of the role of leaders and managers in embedding quality improvement and service delivery. An explanation of the issues related to embedding continuous improvement and service delivery and propose possible solutions. Extension activities: To gain a merit grade you must prepare an additional section to the guide that: Evaluates the importance of continuous quality improvement in ensuring organisational success. To gain a distinction grade you must choose a organisation with which you are familiar. Using your chosen organisation, you are required to produce a further section to the guide that: Reviews the implementation of continuous quality improvement and service delivery in your chosen organisation. LO3 AC 3.1, 3.2 3M1 3D1 Guidelines for assessors The assignments submitted by learners must achieve the learning outcomes and meet the standards specified by the assessment criteria for the unit. To achieve a merit or distinction grade, the learners must demonstrate that they have achieved all the criteria set for these grades. Where work for the pass standard is marginal, assessors can take account of any extension work completed by the learners. The suggested evidence listed below is how learners can demonstrate that they have met the required standards. Task number LOs and AC Suggested evidence PASS Suggested additional evidence MERIT Suggested additional evidence DISTINCTION 1. LO1 AC 1.1, 1.2 LO2 AC 2.1, 2.2, 2.3 1M1 2M1 1D1 2D1 The learner will identify a range of stakeholders for different organisations. The learner might focus on organisations which are related to the context provided for the assignment. However, this is not to the exclusion of stakeholder groups for other organisations. Examples from both private and public sector organisations should be provided. The learner will continue with a description of these stakeholders’ expectations for quality and service delivery. The learner will evaluate the processes used in organisations to identify stakeholder needs. The evaluation should be balanced identifying strengths and weaknesses of these approaches. The analysis of the concepts of quality when delivering a service must be detailed. Appropriate practical examples should be used throughout. The learner will review the quality standards that can be used for measuring quality and service delivery considering the merits and weaknesses of different standards. The learner must explain with clarity and in detail how quality standards are set, monitored and maintained. Practical examples must be provided to support the explanation.. The learner should provide a detailed evaluation of the importance of identifying stakeholder needs when managing quality and service delivery. The learner should consider a range of stakeholders in their evaluation. The learner will evaluate the approaches to quality management and service delivery, making balanced judgements. It is important that the learner incorporates practical examples into their conclusions to demonstrate their understanding. The learner should ensure all conclusions are justified. The learner will assess the impact of poor quality and service delivery for the different stakeholders of ‘Moss Outfitters’ in the assignment case study. The learner will analyse the potential issues associated with embedding a chosen approach for achieving quality and service delivery. Appropriate examples of public and private sector organisations should be used to illustrate the answer and demonstrate understanding. 2. LO3 AC 3.1, 3.2 3M1 3D1 The learner will prepare a guide in an appropriate format for the intended recipient. The guide should provide detailed analysis of the different roles of leaders and managers in embedding quality improvement and service delivery. The explanation of the issues related to embedding continuous improvement should be clear and detailed. The possible solutions must be directly related to the issues identified. Practical examples to support the description could be drawn from a business that the learner has researched or knows well from personal experience and where there is a comprehensive working knowledge. The learner will evaluate the importance of continuous quality improvement in ensuring organisational success. The evaluation should be balanced identifying strengths as well as issues which need to be overcome. The learner will need to include practical examples throughout to illustrate the points which are made. A specific organisation needs to be identified. The learner needs to choose a organisation that they have researched, know well from personal experience and where they have a comprehensive working knowledge. Using the organisation that the learner has chosen the learner will review the implementation of continuous quality improvement and service delivery. The review should identify what has worked well and where there are issues. The impact of the changes must also be explained and any areas requiring further work should be identified. © ATHE LTD 2016 310092016 Version 1.0

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