Find factors that could be affecting how nurses listen to their patients

Explore review of literature about the “perception” that a person believes another is listening.

Nationally for the question “listen carefully on the HCAPHS,” 20% of the people do not believe their nurses are listening to them. At Emory midtown, 25-30% of patients consider their nurses do not listen to them both on the Med-Surg and mother-baby units.

1.     what do patients perceive as being listened to or what is the “perception” that a person believes another is listening?

2.     Find factors that could be affecting how nurses listen to their patients.