Management Information System Project – see guidelines attached Please indicate/advice when responding what company you will be using for this Project.

Management Information System Project – see guidelines attached Please indicate/advice when responding what company you will be using for this Project.
Management Information System Project on a Company base in Jamaica You should identify recently deployed Information System (IS) on a company base in Jamaica and evaluate: the systems delivery method used the effects of the deployment of the information system by that organization and analyze the business processes that are impacted by the system the Information Technology (IT) that supports the IS . Approach this analysis as if you were a Business Consultant hired by the CEO of the company to undertake the evaluation and provide a professionally prepared report (of no more than 20 double-spaced pages) that contains: An executive summary Table of contents The body of the report, which should include: Relevant information about the organization’s background (its business, history, performance, competitors, customers, etc.) The business reasons for acquiring the information system (Management, Organization & Technology factors) The conversion strategies that were used, justification for selecting them, and the overall effectiveness of the delivery process. The “Before Scenario”: Describe the system or manual processes that supported the affected business operations before your target information system The “Current Scenario”: Describe your target system (i.e., describe its components and functionality) An analysis of the impact of the system by a comparison of IV and V above List of references Appendices if necessary. FURTHER INSTRUCTIONS: Include appropriate cover page There should be a table of contents Executive summary, introduction and conclusion are required Appropriate headings should be used to properly sectionalize your paper APA (6th edition) formatting must be used throughout the article, as well as for in-text citation and referencing There should be no more than 5% similarity in the body of the document MARKING SCHEME Requirements Explanation Score and Comments COVER PAGE As per APA standard /3 EXECUTIVE SUMMARY Summarization of the paper so that reader has a full grasp of what the paper covers – should be no longer that one (1) page /10 TABLE OF CONTENTS Appropriately placed and properly formatted to reflect all main headings and sub-headings /4 INTRODUCTION Define the topic idea and explain the reason for the research, as well as the format the paper will take /8 STRUCTURE, ORGANIZATION Organization is sequential and appropriate to assignment (5 marks) Paragraphs are well developed and appropriately divided (5 marks) Ideas linked with smooth and effective transitions. (10 marks) /20 IDEAS, SUPPORT & DEVELOPMENT (EVIDENCE) Consistent evidence with originality and depth of ideas; ideas work together as a unified whole – 5 different institutions are discussed, including ISOC & ICANN (25 marks) Main points are sufficiently supported with evidence (in-text citation). (5 marks) /30 APPROPRIATE HEADINGS Paper properly sectioned for flow with headings depicting what is being discussed in each section /5 CONCLUSION Research properly concluded to include your own opinion /10 REFERENCE As per APA standards /5 PLAGIARISM 5% or less similarity /5 TOTAL 100
Management Information System Project – see guidelines attached Please indicate/advice when responding what company you will be using for this Project.
Table of Contents Summary Background Customer base and competition Business reasons for acquiring information system Conversion strategies used and justification 5.0.1 Transaction processing system 5.0.2 Support system for managers 5.0.3 Decision support system 5.0.4 Executive information system 5.0.5 Expert systems Before Scenario Current Scenario Impact of the information system Conclusion Glossary References Appendix 12.0.1 Appendix A 12.0.2 Appendix B 12.0.3 Appendix C 1.0 Summary The entity used in this context is Digiciel Jamaica. It handles the manufacture, invention, sales and promotion of wireless technology. Digicel Jamaica maintains a cellular network for its residents. It offers well-known smartphones such as Blackberry and Nokia models, along with voice, messaging and data-only mobile plans, along with Jamaica’s fastest 4G wireless broadband internet service. Mobile phones are purchased from Digicel websites and Digicel retailers nationwide. Digicel Jamaica’s connectivity covers about 99% of the population . The company is part of Digicel Group Limited, a Bermuda-based conglomerate with more than 11 million customers in more than 30 countries. It was a leading provider of mobile devices in Jamaica and the surrounding area. This success is primarily due to the efforts and efforts devoted to research to develop new cutting-edge technologies to solve consumer problems and improve communication efficiency . Digicel’s popularity in Jamaica is currently unmatched by other competitors due to its extensive reach in Jamaica. In order to improve and streamline operations, we have adopted information management systems in various operations. Various forms of information systems are used to achieve this, including decision support systems, office automation systems, expert technology, billing automation, knowledge enhancement and executive streamlining infrastructure . 2.0 Background Founded in December 1993, Digiciel is an international consortium of companies working together to accelerate the advancement of broadband communication networks. It consists of telecommunications companies, infrastructure manufacturers, equipment suppliers, diagnostic equipment manufacturers, software developers, and internet companies. Its subsidiary aims to improve the accessibility of wireless products and services for consumers and businesses around the world. Its main work includes conceptual, professional and lobbying initiatives to accelerate the development and advancement of wireless technologies based on internationally agreed standard protocols. Digicel’s goal is to provide consumers with innovative communications technology at an affordable price and to promote personal and professional relationships between Caribbean countries and people. (Samuel-Girard, 2014) The goal is to transform the market by putting Caribbean countries at the forefront of wireless technology and providing services that drive competitors in ways that drive business growth. We excel in producing new technologies and are passionate about providing our customers with the best possible mobile services. 3.0 Customer Base and Competition Digiciel Limited’s customer base consists primarily of broadband communications consortiums, individuals in the telecommunications industry, and broadband communications retailers and wholesalers. It has developed great commands for customers in Caribbean countries and around the world. Since then, its resilience to drive the expansion of broadband communications around the world has attracted multiple investors, thereby expanding its capital base and customer reach. The competition comes primarily from manufacturers of broadband communication devices. This is mainly related to the invention and progress of new wireless technologies. We are facing competition from major Jamaica-based global mobile companies such as Huawei Technologies, Tmobile, Spectrum, Verizon, Comcast and Teleperformance. 4.0 Business Reasons to Acquire a Management Information System Billing automation, management enhancement infrastructure, and office automation form a management information network. The automated infrastucture organizes operational data related to the business of the company. Administrative decisions are supported by the management enabling mechanisms. They have an information service that provides information to managers. A decision enhancement mechanism that uses a model to help answer the “what if” question. A knowledge-based system informing the manager just as personal advisors would do. The leadership system is designed to meet the needs of leaders. (Digicel Hamper Distribution, 2016) People use commercial software applications to perform a variety of activities, but the responsibility for managing an organization’s information needs lies with the users and hardware that support their decisions. Software and other management information systems. Information mechanism manage important company info, providing data for managers to analyze, manage, then make decisions. (Community Digicel Foundation | Digicel Group, 2016) Digiciel used a computerized information system to automate the manufacturing process and order and manage inventory. It was used to process consumer orders and manage billing and supplier payments. The information system records and tracks transactions and sends the data to the appropriate departments. (About Who We Are: An Extraordinary Company | Digicel Group, 2016) The company used several information handling infrastructure, starting with a mechanism to handle billing. A supervision system implies infrastructure enabling users to mine info, make guesses, spot business changes, then enumerate corporate policies. Automation solutions drive the flow of info throughout the company. Each type of information infrastructure supports some levels of decisions, such as operations, tactics, and strategy. Digiciel has acquired a system to reduce headcount, thereby reducing ongoing costs and improving profits. Artificial intelligence has replaced humans and is more efficient. Transaction processing systems were used to speed up billing and purchases. The expert system assisted you in making quick and accurate decisions. (What We Do – TV & Broadband At Home | Digicel Group, 2016) 5.0 Applied Strategy 5.0.1 Transaction Processing System Transaction Processing System keeps all legal, commercial, and consumer experience information secure and available to anyone who needs it. It also helps with the day-to-day tasks needed to keep things running smoothly, such as order fulfillment, billing, distribution, and customer acquisition. An enterprise’s integrated infrastructure operates with a TPS. TPS gets information then prepares the information that is kept in store similar to a minicomputer storage though larger. In reality, all of your company’s important info is stored in one large system, which is its primary source of ideas. As mentioned before, the storage infrastructure monitors the info and allows users decide the type of ideas they need for their own personal or business use. There are several ways to update the store. Processing in large quantity, where info is obtained over a period and handled simultaneously, and on net or immediate handling, where info is handled when it is there. Processing in large quantity optimizes technology use and suits applications such as payroll that need regular processing rather than continual processing. Company info is updated through online handling mechanisms. 5.0.2 Support Systems for Managers Bookkeeping, order handling, and money and cheque management includes the activities that facilitate accounting information infrastructure. They reduce bureaucratic effort and provide immediate access to basic operational data. The main internal database is used by the management system to execute demanding analysis and aids administrators sharpen their decision skills. Info storage and other computing infrastructure are elements of modern MSS. Data warehousing brings together multiple databases across your organization into one master storage to facilitate strategic making of company decisions. Office handlers can use a info store to quickly get and share info throughout the company so they can see the big picture, not just the isolated data. The info store uses software to extract info from the production store and store it in the store for others to use. This ensured efficient management of the company and increased production. 5.0.3 Decision enabling System Uses an immersive model to help managers make decisions about actual operations. It also retrieves data from its internal database, but looks for specific data related to the problem at hand. This is a tool for management to determine what would happen if they made certain adjustments. The manager can create a table and experiment with adjusting some values in a simple scenario. For example, if the number of workers increases or decreases, the manager can create a table showing the number of overtime hours required. With the model, the administrator enters values into the computer that imply specific facts, and the software calculates the results. An executive in the marketing department of a furniture company. This has accelerated the decision-making process and made it more efficient. 5.0.4 Management Information System (EIS) Adjusted to the needs of individual managers. The platform provides detailed info enabling very important and trustworthy process of engagement within the set up. For instance, the head of the company`s EIS may insert major worksheets that include accounting records that evaluate the company against major rivals, in addition to graphing to elaborate present and future expectations. This revolutionized management and led to higher enterprise throughput. 5.0.5 Expert System Heads of operations may seek redress from an expert mechanisms comparable to Personal Advisor system. Artificial intelligence allows computers to think using what-if reasoning and understand how to deal with problems in the same way as humans. Expert systems are expensive and complex to develop, but are being deployed by more and more enterprises as additional applications are discovered. Mobile devices can serve even lower expert systems. Recruiting sufficient personnel in handling the current judgmental duties can be very costly. Expert mechanisms have been also adopted in assisting oil exploration, staff shift scheduling, and disease diagnosis. Some expert systems have tried to fill the gap. 6.0 Scenario Before In the early days of Digicel, everything in the organization was done manually and the throughput was low. The effort required to handle the manual process was also high, resulting in higher operating costs and lower profits for the company. Accounting departments used a lot of paper for manual transactions, and accountants had to do everything from ledger adjustments to billing and payment processing manually, creating monotony. Due to the high running costs and low profits, employee motivation was not taken into consideration, leading to employee resistance. The decision-making process was very intensive and required several meetings to make one simple important decision. Employees had to commute just to attend a series of meetings, which was very costly in terms of transportation and time. The company’s throughput was low because the company’s profits declined due to the high wages of its employees. 7.0 Current scenario With recent invent of information enhancement infrastructures, various processes within organization have been automated and work throughput has been greatly improved. Today’s transactions are executed by error-free and efficient transaction processing systems. Accountants can now perform small tasks that only manage the system, rather than handling it manually. Transaction processing systems keep all legal, commercial, and consumer experience information secure and available to anyone who needs it at any time. It also helped us carry out sales orders, billing, sales, research, and other day-to-day operations needed to keep our operations running smoothly and efficiently. The Manager Support System reduces bureaucratic costs and provides immediate access to critical operational data. The data warehouse has integrated multiple company inclusive stores into one large store to support strategic process of making of decisions. Administrators can use data stores to quickly find and transmit info within the setup, giving them full case scenario not inadequate data. The decision improvement system is retrieving info from an local storage looking for specific info related colluding the present situation. This helped management determine what would happen if they made certain adjustments. The manager can create a table and experiment with adjusting some values in a simple scenario. Artificial intelligence allows computers to think with what-if reasoning and learn how to deal with problems in the same way as humans. Expert systems are expensive and complex to develop, but are being deployed by more and more enterprises as additional applications are discovered. Mobile devices can serve even lower expert systems. The invention of cloud conferencing has also increased efficiency within the organization by allowing employees to meet and work in different homes without having to physically go to work. The company’s throughput has doubled, profits have increased, and employee motivation has increased. All this was achieved by eliminating the manual system and replacing it with an automated system . 8.0 System Impact The deployed information system has had a significant impact on the day-to-day operations and operations of the organization, as all manual processes are automated. The bureaucratic principles associated with manual transaction processing have been resolved by a transaction processing system that guarantees smooth, fast transactions. Administrator support and management information systems have improved management styles, which has led to efficient and robust management that maximizes the company’s throughput . Artificial intelligence has solved the labor-intensive nature of the company because it can perform tasks on multiple machines, but now it can be performed on one or two robots. This reduced the cost of running the business and increased profits. The invention of cloud conferencing and communication support systems has streamlined and accelerated the flow of information within the company. High transportation and travel costs have also been eliminated. 9.0 Conclusion Transaction improvement system, management promotion system, and automation infrastructure make up the information management infrastructure technology. The billing improvement mechanism retrieves then rearranges operational info related to the operation of the setup. Administrative decisions are supported by the management enhancement tools. They have an info service which provides information to managers on basis of info retrieved from the TPS . A decision mechanism using a model in aiding answer the “what if” question. A knowledge-based infrastructure which enumerates heads with info similar to input from personal advisors. Executive info handling mechanisms are designed to meet the wants of the executives. Information handling infrastructures have revolutionized the way businesses operate by improving throughput and efficiency. 10.0 Glossary Expert System A leadership support system that provides administrators with the same guidance they receive from humans. Decision-enhancing system is a management infrastructure that helps administrators make real-world operational decisions using an interactive computer model. Data Mart A class of data stores designed for easy inspection and processing of a specific range of data. Data Warehouse An information technology that combines multiple databases across an organization into a single centralized database to support administrative decision making. Batch processing A database optimization method in which data is collected over a period of time and processed at once. Management Information Enhancement System This is a management promotion system tailored to the needs of individual executives and provides specific data for strategic decision making. 11.0 References Samuel-Girard, G., 2014. Digicel: CHAPTER 1- OVERVIEW OF MARKETING. [online] Digiflexx.blogspot.com. Available at: [Accessed 15 April 2016]. Ntrc.lc. 2016. National Telecommunications Regulatory Commission :: Profile. [online] Available at: [Accessed 15 April 2016]. Digicelgroup.com. 2016. What We Do – TV & Broadband At Home | Digicel Group. [online] Available at: [Accessed 15 April 2016]. Digicelgroup.com. 2016. Digicel Hamper Distribution. [online] Available at: [Accessed 15 April 2016]. O’Brien, J (1999). Management Information Systems – Managing Information Technology in the Internetworked Enterprise. Boston: Irwin McGraw-Hill. Pant, S., Hsu, C., (1995), Strategic Information Systems Planning: A Review, Information Resources Management Association International Conference, May 21– 24, Atlanta. Laudon, K.,&Laudon, J. (2010). Management information systems: Managing the digital firm. (11th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. Laudon, Kenneth C., and Jane Price Laudon. Management Information Systems: Managing the Digital Firm. Prentice Hall, 2005. Lorenzo, O., Kawalek, P., & Wood-Harper, T. (2005). Embedding the Enterprise Systems into the enterprise. A model of corporate diffusion. Communications of the Association for Information Systems, 15, 609-641. Markus, M., & Tanis, C. (2000). The Enteprise System experience – From adoption to success. In R. Zmud (Ed.). Framing the domains of IT research: Glimpsing the future through the past. Cincinnati: Pinnaflex Educational Resources. Davis, F. (1989). Perceived usefulness, perceived ease of use, and user acceptance of informa-tion technology. MIS Quarterly, 13(3), 319-340. 12.0 Appendix 12.0.1 Appendix A Information Technology The research, development, use, support, or management of computerized information systems is called information technology. Our ultimate goal is to ensure that your system’s infrastructure, applications, records, and logs work properly, and to educate your users on how to get the most out of them. An online IT degree analyzes how technology is used to solve business challenges, prepares for creative analysis, and covers multiple topics such as software applications, cybersecurity, and strategic planning. Covers. 12.0.2 Appendix B Information System It is the management of a comprehensive set of information that includes not only technical components, but also the people and processes involved. Students understand the technical and business plans to which they are linked and how information support systems are used to assist companies and organizations internally. The information system curriculum includes the development of communication system programs and teaches both technological development and business processing, as well as the introduction of such information services to systematically support companies. 12.0.3 Appendix c Information Technology and Information Systems Information technology and information systems are all related to software platforms to some extent, but require different learning styles and expertise. Think of information technology as a subset of information systems. IS implies the overall collection of information, while IT refers to the technical part of the network. Information systems act as a link between technology and people, but information technology focuses on helping people understand using this system. The two areas are similar, but their skills and career paths are different.