New Mexico improves care quality and patient satisfaction

Assignment 3: Case Study Analysis—Case 1: Quality Matters

To complete this assignment review the following Web resource:

Foubister, V. (2011, August/September). Quality matters: Hospital at home program in New Mexico improves care quality and patient satisfaction while reducing costs. The Commonwealth Fund. Retrieved from http://www.commonwealthfund.org/Newsletters/Quality-Matters/2011/August-September-2011/Case-Study.aspx

Complete a detailed case study analysis of the given case, using the process described in Appendix A of your textbook Strategic Management of Health Care Organizations.

Your completed Case Study Analysis Report will include the following sections:

Executive summary

Body of the case report

Key issues

Situational analysis

Strategy formulation

Recommendation

Implementation strategies

Benchmarks for success and contingency plans

Where not all pertinent information is given in the case itself, search for that information through the South University Online Library, or perform a Web search for the required information. Note: Do not search for information beyond the date of the case.

For the Situational Analysis you are encouraged to provide visual presentation of data in your situational analysis and use the analysis tools from your textbook and other analysis tools you have used in your program, such as trend analysis, stakeholder analysis, etc.

Present your Case Study Analysis report in a Word document, formatted in the headings and sub-headings given above.

Submit your report in two steps: First, a preliminary report with the key issues, situational analysis, and strategy formulation. Then the complete report with recommendation, implementation strategies, benchmarks, and the executive summary.

Assignment 3 Grading Criteria

Maximum Points

Key Issues: Key issues are complete and clearly explained.

12

Situational Analysis

External environment analysis includes detailed service area competitive analysis.

12

Internal environment analysis includes strengths and weaknesses with respect to resources, competencies, and capabilities.

12

Directional strategies are defined.

12

Strategy Formulation: Adaptive, market entry, and competitive strategies are developed and supported with rationale.

12

Recommendation: Alternatives are practical, specific, and related to key issues.

12

Implementation Strategies: Service delivery and support strategies are linked to directional, adaptive, and market entry and competitive strategies.

12

Benchmarks for Success:Measurements for success are clearly identified.

12

Expressed ideas clearly in writing, used appropriate visual presentation of data, and presented the case study analysis report in the specified format.

12

Applied the correct APA style, usage, grammar, and punctuation.