Only q&a, minimal word count

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The assignment is only questions and answers, there is no research work. They are formatted word documents just need to put data in. No plagiarism.

Assessment

Task 1



Lead and manage effective workplace relationships

BSBLDR523



Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment


Unit Title

Unit Code

Student name

Student ID number

Student signature

Date

Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Question

Marking Sheet – Assessor to complete.

Did the student satisfactorily address each question as instructed:

Completed satisfactorily

S

NYS

DNS

Comments

Question 1

Question 2

Question 3

Question 4

Task Outcome: Satisfactory Not Yet Satisfactory

Student Name:

Assessor Name:

Assessor Signature:

Date:

Table of Content

Student Declaration 2
Task 1 – Knowledge Questionnaire 5
Question 1 6
Question 2 7
Question 3 7
Question 4 7






Task 1 – Knowledge Questionnaire

Task summary and instructions

What is this assessment task about?

This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

· systems, policies and procedures that can support the development of effective work relationships

· key aspects of work relationships, including:

· interpersonal styles

· communications

· consultation

· cultural and social sensitivity

· networking

· conflict resolution

· legislation relevant to managing effective workplace relationships

· organisational policies and procedures relevant to workplace relationships

· methods to develop processes for:

· consultation with employees

· conflict management

· task issue management.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily?

· submit your answers to the questions within the set timeframe,

· answer all questions as instructed,

· answer all questions using your own words and reference any sources appropriately,

· all questions must be answered satisfactorily.

It is advisable to:

· review the questions carefully,

· answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

· further research the topics addressed in each question.

Specifications

You must submit to GOALS the

· assessment coversheet,

· answers to all questions,

· references.

Resources and equipment

· computer with Internet access,

· access to Microsoft Office suites or similar software,

· learning material.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.



Answer all the questions below:



Question 1



Explain how systems, policies and procedures can support the development of effective work relationships. Focus your discussion on the key aspects of work relationships: interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution.

Explanation

(30-50 words each)

Interpersonal style

Communications

Consultation

Cultural and social sensitivity

Networking

Conflict resolution



Question 2

Outline three (3) legislation relevant to managing effective work relationship:

· Summarise the purpose of the legislation

· Outline how the legislation applies to work relationships

(40-80 words/legislation)

Legislation

Outline



Question 3

Outline three (3) policies and procedures that would be used in an organisation to manage effective work relationship:

· Summarise the purpose of the P&P

· Outline how the P&P applies to work relationships

(40-80 words/legislation)

P&P

Outline



Question 4

Address the following:

· Outline three (3) methods to develop processes for:

· Consultation with employees

· Conflict management

· Task issue management

Provide an example of process for:

Methods to develop processes for:

· Consultation with employees

· Conflict management

· Task issue management

Outline

(30-50 words each)

Method 1

Method 2

Method 3

Example of process

(40-80 words each)

Consultation with employees

Conflict management

Task issue management

BSBLDR523 – Lead and manage effective workplace relationships V3 2021

Page 2

RTO Provider: 91153 – CRICOS Code: 02672K

greenwichcollege.edu.au



Assessment

Task 3

Lead and manage effective workplace relationships

BSBLDR523



Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment


Unit Title

Unit Code

Student name

Student ID number

Student signature

Date

Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment


Marking Sheet

Completed successfully

Did the student satisfactorily:

Comments

Y

N

DNS

The student has satisfactorily completed and submitted the following:

· Planning notes in Scenario 1 Task 3.1

· Email to the employee in Scenario 1 Task 3.1

· Feedback form in Scenario 2 Task 3.1

· 2 x action plans in Scenario 3 Task 3.1

· Email to the management team in Scenario 4 Task 3.1

Demonstrated ability to:

· Delegate and confirm responsibilities for fulfilling work tasks

This is evidenced by:

· Planning notes in Scenario 1 Task 3.1

· 2 x action plans in Scenario 3 Task 3.1

· Email to the management team in Scenario 4 Task 3.1

Demonstrated ability to:

· Identify and address issues in workplace relationships according to processes established

· Monitor and communicate to employees outcomes of conflict management

· Collaborate and support team to perform work tasks

This is evidenced by:

· Planning notes in Scenario 1 Task 3.1

· Email to the employee in Scenario 1 Task 3.1

· 2 x action plans in Scenario 3 Task 3.1

· Email to the management team in Scenario 4 Task 3.1

Demonstrated ability to:

· Seek feedback on the management of workplace relationships from relevant stakeholders

This is evidenced by:

· Feedback form in Scenario 2 Task 3.1

Task Outcome: Satisfactory Not Yet Satisfactory

Student Name:

Assessor Name:

Assessor Signature:

Date:

Table of Content

Student Declaration 2
Task 3 – Manage difficulties to support effective work relationships 5
Task 3.1 Manage difficulties to support effective work relationships 6







Task 3 – Manage and support effective work relationships

Task summary and instructions

What is this assessment task about?

This Task builds on Task 2.


This task comprises of the following assessment methods:

· Product-based ☒

· Direct observation of Role-Play ☐

· Case Study ☒

· Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

· Delegate and confirm responsibilities for fulfilling work tasks

· Collaborate and support team to perform work tasks

· Identify and address issues in workplace relationships according to processes established

· Monitor and communicate to employees outcomes of conflict management

· Seek feedback on the management of workplace relationships from relevant stakeholders


You are required to address the following:

· Task 3.1 Manage difficulties to support effective work relationships

· Address a series of scenarios relevant to workplace relationships management

What do I need to do to complete this task satisfactorily?

· submit the completed assessment tasks, according to instructions,

· complete the tasks with sufficient detail and present them in a professional manner,

· use your own words and reference sources appropriately,

· meet the word count where required,

· use the scenario provided,

· use the templates provided where required,

· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications

You must deliver/participate in:

· NA

You must submit to GOALS

· Planning notes in Scenario 1

· Email to the employee in Scenario 1

· Feedback form in Scenario 2

· 2 x action plans in Scenario 3

· Email to the management team in Scenario 4

Resources and equipment

· Computer with Internet access

· Access to Microsoft Office suites or similar software

· Learning material

· Scenario for assessment as provided

· Appendices as provided

· Relevant policies and procedures as provided

· Templates as provided

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.



Complete the following activities:








Task 3.1 Manage and support effective work relationships

Address the following scenarios as instructed.

Scenario 1

An employee has complained to you that the Marketing Manager has not made any effort to accommodate non-Christians in this year’s Christmas celebrations. The employee feels excluded and disappointed that an opportunity to bring the team together has instead divided the team along religious lines.

1. Address the following in the format of personal planning notes:

· Outline why the marketing Manager’s behaviour conflicts with JKL Industries’ values policy and/or procedures (Review the appendices in Task 2).

· Identify the relevance of one piece of relevant legislation (Appendix 2 in Task 2) in the matter.

· Describe how you would approach the Marketing Manager and any suggestion you would make to resolve the issue fairly and consistent with organisational policy.

· Describe what communication style you would use when meeting with the Marketing Manager to address the issue in person.

· Develop a step-by-step plan to address this problem.

Record your answer in the space below. (100-150 words)

2. Assume that the issue was positively resolved according to your plan. Write an email (Template 1) to the employee who raised the issue to inform them about how you addressed their complaint and its positive resolution.


The email text should be in grammatically correct English and written appropriately (polite, business-like).


(50-100 words)

Template 1 -Email

Email to the employee

To:

Cc:

Bcc:

Subject:

Date email is sent:

Attachments:

Scenario 2

As a change management consultant, you need to gather feedback on the management of workplace relationships from relevant stakeholders in the organisation.

Create a ‘client feedback form’ to collect feedback about the management of workplace relationships from relevant stakeholders in the organisation.



Develop 6-8 questions (a mix of closed and open-ended questions).



Record the questions in Template 2, provided below.

Please note that you can add a rating scale (example: very satisfied, satisfied…) under ‘Answer’

Template 2 -Feedback form


Feedback Form


Thank you for taking the time to complete the Management of Workplace Relationships Feedback Form.

The survey should take less than five (5) minutes to complete, and it will provide us with insights to improve our workplace relationships’ processes and systems.

Question

Answer

Scenario 3

The Sales Manager approached you, asking you to help with two team members.

The sales team is relatively new and inexperienced. He feels that they would benefit from your guidance.

Sam and Alex, two sales team members, need to build relationships with customers, suppliers, and fellow salespeople to achieve personal development and organisational goals.

Sales Team Member 1 – Sam:

Has issues with internal and external suppliers who consistently miss delivery dates and won’t cooperate in keeping costs down for customers. Consequently, he has problems with his customers; he feels suppliers don’t understand his needs as a client.

Sam finds conflicts hard and avoids addressing them, hoping the problem will resolve itself. Sam feels he would benefit from hearing how others negotiate terms with suppliers.

Right now, however, he has very little respect for them as they’ve let him down.

Sales Team Member 2 – Alex:

Has issues with customers who don’t understand a good deal when they see it. He’s also tired of chasing ‘deadbeats’ for settling accounts on credit. Alex would like to know how others deal with such ‘fools’ and still maintain a sense of self-respect.

Apply a collaborative approach to support Sam and Alex to perform work tasks.

Develop an action plan (Template 3) to support the two team members ( 4 key actions/plans). This may include training, networking, mentoring and any other activity that may support Sam and Alex perform better in their roles.

Document the action plans (Template 3)

Template 3 -Action Plan

Action Plan

Sam

Responsibility

Timeframe

Resources needed

KPIs

(one/action)

Action Plan

Alex

Responsibility

Timeframe

Resources needed

KPIs

(one/action)

Scenario 4

You consulted with the emotional intelligence expert (David Red), who attended the consultation meeting (Task 2.2). The EI expert provided some feedback about EI improvements needed in the management team:

· Practise mindfulness to develop self-awareness before starting their workday.

· Learn to accept feedback without becoming defensive.

· Recognise the emotions of others and empathise with them.

Write an email to the management team and communicate the feedback from Mr Red positively and engagingly.

· Recommend possible training opportunities to improve EI.

· Delegate some of the responsibilities to organise the training opportunities to the management team.

Use Template 1 to write the email.

The email text should be in grammatically correct English and written appropriately (polite, business-like).

(50-100 words)

Template 1 -Email

Email to the management team

To:

Cc:

Bcc:

Subject:

Date email is sent:

Attachments:

BSBLDR523 – Lead and manage effective workplace relationships V3 2021

Page 2

RTO Provider: 91153 – CRICOS Code: 02672K

greenwichcollege.edu.au

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