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Part 2: Cultural Value Reaction
Now that you have finished your analyses, Gregory would like you to examine Quantigration’s company values. (Read the article “How to Write a Company Value Statement That Will Achieve Strategic Impact” in the Supporting Materials section for more information on how company value statements can motivate employees and reflect company objectives.)
Review the three company values Gregory has given you:
- Family: Everyone who works here is part of the Quantigration family.
- Process: Following processes will result in quality products.
- Numbers: Precision engineering requires precision thinking.
Consider each company value from the viewpoint of each selected culture from your cultural analysis. Think about how these values relate to the cultural values you have uncovered in each of the countries you analyzed. Then, write a brief reaction for Gregory that examines the values.
For each company value, write a 200-word summary explaining whether it does or does not represent the values of the three cultures you have examined, providing specific reasons why or why not. In particular, ask yourself the following:
- Which company values align closely with the values of the cultures?
- Are there any values that seem directly opposed to any of your selected cultures?
- Would any of the company’s values cause tension for an employee coming from one of your selected countries?
You should also include recommended changes to the values to better align them to your own culture and the cultures you have selected to examine, and to encourage better intercultural interaction.
Part 2: Cultural Value Reaction Now that you have finished your analyses, Gregory would like you to examine Quantigration’s company values. (Read the article “How to Write a Company Value Statement Th
Running Head: BUSINESS CULTURE 0 Business Culture Niovy Ramirez 07/16/2021 Own Culture: American culture Equality “All [people] are created equal,” These words in the American Declaration of Independence form the basis of American culture. The concepts of equality and independence are deeply embedded in the hearts of many American people. Thus, the United States of America is often referred to as the land of the free. Employees view themselves as equal and have often adopt an informal approach in the workplace. Most American managers are not accustomed to some displays of respect and are more accessible to their subordinates. Most Americans in the corporate world often use their first names instead of the surname to address each other. The American work environment is thus informal compared to different cultures such as European and Asian. Openness Americans prefer using a direct approach when expressing themselves and value honesty and frankness when dealing with other people. Americans believe that the best way to avoid and solve conflicts between people is being forthright when dealing with others. Frank and straightforward employees are considered more efficient. Most Americans employees adopt a friendly approach to others in the workplace. This is important because it is in line with the company policy that all employees are part of the Quantigration Incorporated family Independent identities America is a very diverse country, and sensitive topics such as politics and religion are not often discussed in the corporate environment. Small talk involves talking about neutral topics such as sports, entertainment, etc. Most Americans value their independence, and they consider themselves to be in control of their lives. They believe that their decisions are not influenced by allegiance to different social groups such as families, ethnicity, nationality, etc. This encourages innovation which is vital for the company’s policy of improving the quality of its products. Japanese Culture Identity Japanese culture is viewed mainly by many outsiders as homogeneous and very nationalist. However, Japan has a very diverse culture. Japan is made up of five main islands, and each has a distinct culture. Most Japanese people have a deep sense of pride in their regional identity. Japanese work culture discourages individualism and emphasizes group relationships. This will be critical because of the company’s family policy. The institution of family and its values are highly esteemed in Japan. People are expected to maintain family relations and meet all family obligations. This concept of family is also practiced in the Japanese corporate world. There is a parent-child relationship between employee and their employers. Most Japanese workers are very loyal to their employers. Employees treat their colleagues as their family members, ensuring that there is unity within the many Japanese firms. Approach to work Japanese people have a polite style of communication and prefer using practical solutions to solve challenges. Employees in Japan prefer using consensus to resolve conflicts instead of confrontations. Japanese people respect their seniors and make most of their decisions to reflect their superiors’ preferences. Japanese people are very hardworking and value their work, but they indulge in different forms of entertainment. Japanese private corporate environment is characterized by an excellent cooperative relationship between the senior personnel and their subordinates. Japanese managers prefer using employee suggestions to solve work-related problems. Japanese firms combine an efficient workforce, advanced technology, and trusted old age processes to deliver high-quality, reliable products. Many labor union leaders in Japan often end up serving as senior managers for their firms. Companies involve labor unions when making many strategic decisions. In most Japanese firms, human resources are regarded as one of the most critical factors of production. Many private companies encourage their workers to necessary problem-solving skills often encourage employee participation to improve the workplace. Senior executives in Japan prioritize having an efficient and sustainable workforce. The Swiss Culture Traditional family norms The Swiss people are very conservative still value and practice age-old traditions. Many Swiss people are slow to changes and may take some time to open to strangers. The country is still following the traditional family norms where men work, and women are stay-at-home mothers. However, this practice is changing, but still, women primarily work in the service industries. Many senior personnel in Swiss firms are men, and some do not have a female representation in their top positions. The Swiss family concept clashes with the company policy. Formality The Swiss people are very formal and cautious; they mostly prefer strict planning over taking risks. The Swiss are the most insured people in the world. They follow trusted processes, and this crucial because it is in line with the Quantigration Incorporated process policy. Switzerland is one of the leading countries in international trade, and this is because the Swiss are open to partnering with others in businesses. Most Swiss employees hold the values of punctuality and tolerance in high esteem. Office Culture The Swiss corporate culture is very hierarchical, and top management is often the key decision-makers. However, Swiss companies working in foreign lands adopt a more decentralized approach and allow subordinates to make some decisions. Swiss people are reserved and do not generally open up to strangers. The Swiss culture does not encourage personal relationships in the corporate world. Swiss people handle corporate businesses with seriousness. Swiss people prefer handshakes as an accepted form of greeting both genders. Punctuality Swiss people are very punctual and organized. Most Swiss firms do not tolerate tardiness, and a logical explanation must accompany delays. Meetings in the Swiss business culture have specific agendas and rarely discuss issues not in the official schedule. Swiss people prefer using titles and surnames when addressing others in the corporate world. Subordinates in Switzerland need to request in advance to meet their managers. Swiss people are expected to be formally dressed for all business activities. People are encouraged to remain subtle, and most of them avoid wearing accessories at work. Comparison between American, Japanese, and Swiss cultures. Swiss Culture Switzerland is one of the leading economies globally, and a large proportion of its population belongs to the upper and middle classes. Thus, the country has strong purchasing power and high demand for modern, efficient products and services, which is excellent for Quantigration Incorporated. The cost of living in the country is also very high, and employee salaries are among the highest globally. This will increase the company’s cost of production. Swiss culture discourages shows of luxury, and rich people live very quiet and normal lives. Swiss culture is based on the concept that stability in society comes from ensuring that people are happy with their status. Swiss people follow trusted processes but make decisions based on logical and analytical analysis. They are thus regarded as one of the leading innovators in the world. The Swiss are cautious people and avoid taking unnecessary risks. Swiss people value their environment. This can be attributed to the fact that the Swiss have witnessed the effects of global warming in the Swiss Alps. American Culture The United States of America is the world’s largest economy. The United States also has a large middle-class population which provides its industries with a solid local market. The United States is a diverse country made up of people who have different traditions and identities. This leads to friction which promotes competition between different Americans. Americans view competition as a normal part of their culture, and this concept is evident in almost all aspects of life, such as sports, the big house, school grades, etc. Successful people are celebrated by their friends and family, and people flaunt their wealth openly. Americans love risk-taking, and most of the companies in Silicon Valley are start-ups founded by risk-takers. Competition stimulates innovation in the country, which would is ideal for Quantigration company. Thus, the United States does not enjoy the cooperation that arises from having a homogeneous society. Japanese Japan is a global leader in the production of electronics. Japanese firms such as Sony and Toshiba have revolutionized the technology sector. This is because the Japanese culture encourages people not to settle and continuously pursue efficient and better products. Unlike many industrialized nations, Japanese people are not afraid of robots and their effects on human labor but view them as equal partners. Most of the technology and electronic firms in the United States are start-ups built on risk-taking. On the other hand, Japanese corporate culture emphasizes creating low-risk businesses with slow but steady growth rates. Entrepreneurship Entrepreneurship is not encouraged in Japan, and a person risks damaging their social relationship if they leave their job to start building something new. The concept of individualism is frowned upon in the country. On the other, in the United States, people want to live the American dream, and this culture encourages people to venture into entrepreneurship. Americans believe that they can successfully turn their ideas into million-dollar firms. Switzerland encourages entrepreneurship and has more than half a million registered firms. Foreigners own less than ten percent of these companies, which shows the Swiss entrepreneur spirit. Public decorum Public spaces in the United States of America, such as bus stations, elevators, office waiting rooms, etc., are always unorderly. It is common to see people engage in activities such as talking loudly, eating snacks, listening to music, etc., in public spaces. On the other hand, Japanese people maintain order and decorum even in the most hectic and crowded public areas. Most public spaces have signs that remind people to maintain decorum and avoid disturbing others. Public places in Switzerland are generally orderly compared to the United States. The majority of Swiss people in urban areas use public transportation to and from work. In the United States, most upper classes drive to and from work, while it’s not uncommon for Swiss directors and managers to take the train to work.