THEOPS502 Operations Planning and Control

TAFE SA HIGHER EDUCATION
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TAFE SA Student Written Assessment 2 Process Essay ©TAFE SA
THEOPS502 Operations Planning and Control | CRS1400588 BTHEM March 2019 RTO CODE 41026 | CRICOS 00092B
STUDENT WRITTEN ASSESSMENT

Business Unit/Work Group THCA
Qualification Code CRS1400588
Qualification Title Bachelor of Tourism, Hospitality and Events Management
Subject Code/s National Code: THEOPS502
TAFE SA Code: SABMN
Subject Title/s Operations Planning and Control
Assessment Title Assessment 2 Process Essay
Student Declaration I hereby declare that the material herein submitted for assessment is my
own work except where specifically acknowledged and referenced.
Student Name
Student SIS ID
Student Signature
Date
Assessor Name
STUDENT GUIDE FOR WRITTEN ASSESSMENT
Overview of Assessment This an individual essay assessment. Students that worked in a group for
the first assessment must choose different processes for this
assessment.
Using the same business from the first assessment, students will
consider the operations of the business and how they fit with the strategic
objectives. Students will then choose a new process to design for the
business or improve a current process ensuring it aligns with the
business strategies.
This assessment must address the following subject learning outcome(s):
• SLO2 Consider the implications of strategic fit and alignment on
operations.
• SLO3 Design or improve a process to align with the business
strategy
The assessor will use the grading rubric below to assess this task.
Word count: 1350
Assessment Weighting: 35%
Task/s to be assessed This is a written assessment in essay format covering the following
aspects:
• Operational processes for the business and their alignment with
organisational strategy.
• Design of new or improved business operational process
(including visual representation- process map) to help solve an
issue or problem.
• You may consider the following as part of your assessment:
• Process types
• Sustainability of operational processes.

TAFE SA HIGHER EDUCATION
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TAFE SA Student Written Assessment 2 Process Essay ©TAFE SA
THEOPS502 Operations Planning and Control | CRS1400588 BTHEM March 2019 RTO CODE 41026 | CRICOS 00092B

STUDENT GUIDE FOR WRITTEN ASSESSMENT
• Health and safety requirement where necessary.
• Layout and flow
• People (and operations culture)
• Methods for measuring and improving process structure,
layout and flow.
• Process technology.
• Emerging industry technology.
• Promoting internal and/or external customer service
excellence (where applicable).
Use of Harvard referencing from academic sources.
Due Date Refer to subject guide
Length of assessment Word count: 1350 words
(excluding bibliography)
Location Assessments are to be created outside the classroom (unsupervised in a
self-directed manner). However, if time permits, some session time may
be allocated.
Assessment Submission Assessments must be uploaded to Learn course for the subject in the
appropriate section.
Each assessment should include an assessment cover sheet. Template
of assessment cover sheet is available on the Bachelor of Tourism,
Hospitality and Events Management TAFE SA Learn Home Page.
The first page of each assessment submission should include the
following information:
• Student Name:
• Student ID:
• Subject Name
• Assessment Name:
• Word Count (if applicable)
Documents must be uploaded in PDF format (PDF unless otherwise
advised) and file name of the document must include the following:
• Student name
• Student ID
• Subject abbreviation
• Assessment name
All written assessment tasks, unless otherwise stated, will
require students to follow these guidelines:
• Typewritten using size 11 or 12 business like font
• Line spacing: 1 ½ line spacing
• Footers with:
o Student name and student ID
o Page numbers expressed as page 1 of X
• For assessment to be graded a final assessment must be
submitted via Learn. Draft submissions will not be graded.
Decision making rules Grade for this assessment will be determined according to the marking
rubric located at the end of this document.

TAFE SA HIGHER EDUCATION
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TAFE SA Student Written Assessment 2 Process Essay ©TAFE SA
THEOPS502 Operations Planning and Control | CRS1400588 BTHEM March 2019 RTO CODE 41026 | CRICOS 00092B

STUDENT GUIDE FOR WRITTEN ASSESSMENT
Assessment conditions This assessment is to be completed according to TAFE SA assessment
policy and procedures. Refer to the Higher Education Student Handbook.
Resources required To complete this assessment, students will need to complete sessions 1
– 5 of THEOPS502 Operations Planning and Control.
Students may refer to the prescribed text:
Slack N., Brandon-Jones A., Johnston R., 2016, Operations
Management, 8th edn., Pearson Education Limited, Harlow, UK
The following sections are relevant to this assessment:
Part 1: Directing the Operation
Part 2: Designing the Operation
For additional resources to assist in assessment development please refer
to the Higher Education Student Handbook or TAFE SA libraries.
Results/Assessment policy Students will be notified of assessment grades within 10 working days via
the Learn course page for the subject.
Feedback will be available on Learn and accessed by clicking on the
original upload link.
Please refer to the BTHEM Student Handbook located on the BTHEM
Learn page for further detail on assessment policies including:
• Due dates
• Extension of assessment due dates
• Deferral
• Non-submissions or non-attendance at exams
• Penalties for late submission
• Re-submission of assessment
• Supplementary assessment
• Hurdle requirements
• Borderline subject fail