facilitating difficult conversations

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Read the article How to Handle Difficult Conversations at Work…( https://hbr.org/2015/01/how-to-handle-difficult-co…


Answer the following questions for each of the two-case study at the end of the article (please provide both depth and details).

1.Discuss four ways the situation or conversation could have been handled differently so that expectations and concerns were communicated clearly?

2.Discuss four recommendation in each case? Would you conduct a formal or informal conversation, and why?


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