Quality Management in Logistics and Supply Chain Management

General Quality Strategies and Tools 400 words

 

  • Discuss the specific meaning, importance, and risks of the following quality management tactics:
    • Establishing customer expectations
    • Designing quality in
    • Defining metrics
    • Mistake-proofing
    • Kaizen
    • Six Sigma
 
  • Describe the primary strategies used for implementing total quality.