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  • Discussion 1.
  • Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
  • Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the “Seven QC tools”. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.

Discussion 2.

  • Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.
  • From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.
  • Use the Internet to research companies that you believe have exceptional quality standards (i.e., have achieved six Sigma certification).
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