Briefly discuss how the management of Toyota might use the quality cost reporting in rebuilding… 1 answer below »
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Measuring and managing process performance
Required:
1. Briefly discuss how the management of Toyota might use the quality cost reporting in rebuilding Toyota’s reputation of building reliable cars.
2. Identify at least four types of activities (for example – testing) that the management of Toyota should consider for its quality cost report and briefly discuss your choice.
The key findings from the “Quality – 2020 Report: Automotive Industry’s View on the Current State of Quality and a Strategic Path Forward”, have been provided as follows, which you might find useful in answering the questions.
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