Access the American Hotel and Lodging Association Website, located at http://www.ahla.com/, and the National Restaurant Association Website, located at http://www.restaurant.org. Go to the Careers section
of each Website and review the various types of management opportunities.
Write a five to six (5-6) page paper in which you:
1. Describe the various types of management careers that can be offered within each industry(lodging and food and beverage).
2. Compare and contrast the differences between the General Management (GM) positions withinthe two (2) industries.
3. Analyze and describe the growth in overall employment within these two (2) industries and how this overall growth is forecasted within the next ten (10) years.
4. Recommend at least three (3) human resource practices in which each industry can better recruit and retain management talent for their respective industry.
5. Use at least three (3) quality references. Note: Wikipedia and other Websites do not quality as academic resources.

 

Week 8 Assignment 2

Access the American Hotel and Lodging Association Website, located at http://www.ahla.com/, and the National Restaurant Association Website, located at http://www.restaurant.org. Go to the Careers section
of each Website and review the various types of management opportunities.
Write a five to six (5-6) page paper in which you:
1. Describe the various types of management careers that can be offered within each industry (lodging and food and beverage).
2. Compare and contrast the differences between the General Management (GM) positions within the two (2) industries.
3. Analyze and describe the growth in overall employment within these two (2) industries and how this overall growth is forecasted within the next ten (10) years.

Week 1 Discussion

“The Hospitality and Tourism Industry” Please respond to the following:

• The Hospitality and Tourism Industry provides an intangible guest experience. Name three intangible guest experiences in the Hospitality and Tourism Industry and judge how these experiences affect a guest’s satisfaction.
• “Moments of Truth” are very important to the overall guest experience. Describe a time when you had a positive moment of truth as a guest and a negative moment of truth, as well as how the negative experience could have been improved.

 

 

Week 2 Discussion

“The Hotel Business” Please respond to the following:

• Vacation Ownership (a.k.a. time-shares) has seen resurgence in popularity in the past few years. Compare the pros and cons of vacation ownership and make an overall judgment. Provide specific examples of vacation ownership organizations and some of the services that they provide to support your response.

• Hotel developers have been much more environmentally sensitive in the past decade. Design a list of five or six environmentally friendly hotel amenities that hotel developers should be incorporating in all new hotel builds.

“Rooms Division Operation” Please respond to the following:

• Briefly describe a stay you had at a hotel or motel in the last year and what steps the room division could have taken to make your experience better. Provide specific examples to support your response.
• From the simulation, determine how the position you trained for both supports and is supported by the other positions at the Hutchinson Hotel. Provide specific examples to support your response.

 

 

Week 3 Discussion

“Food and Beverage Operations” Please respond to the following:

• Analyze the functions and responsibilities of the food and beverage director to determine which presents the greatest challenge(s), and make recommendations for how those challenges can be addresses. Provide specific examples to support your response.
• From the Vernon’s Restaurant simulation, determine which position at Vernon’s Restaurant you believe you would be best suited for. Explain your rationale.

“Beverages” Please respond to the following:

• From the e-activity, determine the likely impact of the trends you researched on the beverage industry. Provide specific examples to support your response.
• From the Tommy’s Tiki Bar simulation, analyze the various ways bar employees help keep patrons safe and make at least one recommendation for improvement. Explain your rationale.

 

 

Week 4 Discussion

“The Restaurant Business” Please respond to the following:

• The Restaurant Business
  Compare and contrast a freestanding restaurant and a hotel restaurant to differentiate the two (in terms of demographics served, traffic patterns, etc.).
• The location of a restaurant is very important to its financial success. Analyze key location criteria to determine which two are the most important to a restaurant’s success.

“Restaurant Operations” Please respond to the following:

• From the e-Activity and Chapter 7, analyze the ideas for supporting sustainable restaurant operations and make at least two additional recommendations that could be added to the list. Explain the rationale for the recommendations you made.
• From the simulation and the Explore-It activity, determine the best way to seamlessly integrate front of the house and back of the house operations for the restaurant you selected. Provide specific examples to support your response.

 

Week 5 Discussion

“Managed Services” Please respond to the following:

• All of us have consumed food and beverages from contract-managed food providers (e.g., school cafeteria, theaters, sporting events, airline, etc.). Describe a time when you consumed food from a contract-managed food provider and determine what steps could have been taken to make the experience more enjoyable. Provide specific examples to support your response.
• A food service manager has to perform various duties as part of his or her job responsibilities. Rank four to six of the major job responsibilities in order of importance. Provide a rationale for your ranking.

 

 

“Career Exploration” Please respond to the following:

• From the simulation, determine the major differences between managed services and other types of food services. Provide specific examples to support your response.
• From the e-Activity, determine which career opportunities in the managed services industry are best suited to you. Explain your rationale.

Week 6 Discussion

“Tourism” Please respond to the following:

• Analyze the various means of tourism (rail, automobile, and coach travel; airlines; cruise ships) to determine which sector you anticipate to grow the most in the next 20 years. Explain your rationale.
• From the e-Activity, assess the economic impact of tourism in your home state and make at least one recommendation for increasing that impact. Provide specific examples to support your response.

“Predicting the Future of Tourism” Please respond to the following:

• From the simulation, predict which hospitality and tourism segment will increase the most in the next 20 years. Explain your rationale.
• From the simulation, analyze the five types of tourism (eco/sustainable, cultural, heritage/historical, nature, and volunteer) and suggest another type of tourist activity you believe will become profitable in the near future. Explain your rationale.

 

Week 7 Discussion

“Recreation, Attractions, and Clubs” Please respond to the following:

• In America, private clubs are allowed to discriminate against who is allowed to join. Either defend this position or argue against it, supporting your position with evidence or an example.
• From the first simulation, determine the major challenges involved in club management in comparison to other management positions in the hospitality industry, as well as how you would address those challenges. Provide specific examples to support your response.

“Gaming Entertainment” Please respond to the following:

• Casinos can offer so much more than just gambling and a place to sleep. Determine what makes a gaming entertainment hotel different from a regular hotel, as well as what regular hotels might be able to learn from gaming entertainment hotels.
• From the second simulation, make at least one recommendation for employees in each of the positions at the Sea Wolf Casino could do to further reduce the incidence of theft and cheating (for a total of three recommendations). Provide specific examples to support your response.

 

 

Week 8 Discussion

“Meetings, Conventions, and Expositions” Please respond to the following:

• For sales professionals, familiarization (FAM) trips are very important to closing the sale with a meeting, convention, or exposition organizer. Determine five key things a sales manager would need to show a meeting, convention, or exposition organizer during a FAM trip to close the sale.
• During busy times of the year, a hotel, convention center, or meeting hall may have more demand than meeting space available. Describe how a sales team would determine what business to take.

“Management Position Assessment” Please respond to the following:

• From the simulation, determine the single biggest challenge you would face if you were to have either of the two positions discussed (Houseman and Manager), as well as how you would address that challenge. Explain your rationale.
• From the e-Activity, assess your ability to fulfill the responsibilities of a management position within the company you researched. Determine what additional knowledge, skills and abilities you will need to develop to ready yourself for such a position.

 

 

Week 9 Discussion

“Sea Wolf Arena” Please respond to the following:

• From the simulation, analyze how the General Manager, Director of Operations, and Director of Ticket Operations support one another and make at least one recommendation for improvement. Explain your rationale.
• From the simulation, consider the three positions to determine which you believe you would excel at the most and why. Provide specific examples to support your response.

 

 

“Special Events” Please respond to the following:

• As outlined in the textbook, there are five stages to the event planning process. Utilizing this five-stage process, develop a faux special event to be held in a location of your choice.
• There are many different skills and abilities that a special event manager must have to be successful. Choose three skills or abilities, or both of a special event manager listed in the textbook and conduct a self-assessment comparing your skills with the skills of a special event manager.

 

 

Week 10 Discussion

“Leadership and Management” Please respond to the following:

• Share a situation based on your own experience that clearly illustrates the differences between leadership and management. Please be as creative as you like.
• From the e-Activity, briefly describe the leader you researched, what type of leader he or she is, and what makes the leader especially effective. Provide specific examples to support your response.

“Management” Please respond to the following:

• Analyze the key management skills discussed in Chapter 14 to determine which you believe are the most important for a successful hospitality and tourism manager to possess. Provide specific examples to support your response.
• Analyze the trends in leadership and management to determine which ones will have the most influence on the MTM industry in the next 5-10 years. Explain your rationale.

 

 

Week 11 Discussion

 

“Looking Back” Please respond to the following:

• Thinking back on what you have learned in this course, discuss the single most interesting or surprising thing you learned, as well as what made it so.
• If you were to speak with a friend considering taking this course, describe how would you “sell” it to him or her. Explain your rationale.

“Looking Ahead” Please respond to the following:

• With technology always advancing and changing, determine whether the hospitality industry stays ahead or lags behind with these advances/changes.
• Discuss how you will leverage the lessons learned in this course in your future (or current) career. Provide specific examples to support your response.

 

 

Quiz 1

 

• Question 1

All of the following are part of Disney’s “Five Steps of Leadership” EXCEPT:

• Question 2

Internal customers are

• Question 3

The symbol of welcome, friendship and hospitality is a(n)

• Question 4

Since its introduction, the pineapple has been internationally recognized as

• Question 5

The purpose of a self-assessment is to

• Question 6

Anyone who receives or benefits from the output of someone’s work is

• Question 7

In the hospitality industry the concept of perishability means

• Question 8

Guest loyalty is

• Question 9

Inseparability refers to

• Question 10

Empowerment is

 

Quiz 2

• Question 1

 

 

In order to determine if a hotel development project would likely succeed, we would perform a(n)

 

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• Question 2

 

 

Hotels may be classified by

 

 

• Question 3

 

 

In franchising the franchisee is granted rights to

 

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• Question 4

 

 

In this type of “ownership” investors do not pay corporate income tax, however they distribute the majority of net income to shareholders, and are publicly traded.

 

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• Question 5

 

 

Purchasing the right to use a company’s trademark and copyrighted materials is known as

 

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• Question 6

 

 

As the hotel industry matures, corporations are either acquiring or merging with each other. This is

 

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• Question 7

 

 

The benefits of franchising include all of the following EXCEPT:

 

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• Question 8

 

 

Mixed-use hotel development indicates that

 

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• Question 9

 

 

Examples of hotel level of service classification include

 

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• Question 10

 

 

Examples of hotel price classification include

 

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• Question 11

 

 

Keying locks, guest and employee identification and ADA compliance falls under

 

 

• Question 12

 

 

Which of the following departments is the largest in a hotel in terms of people?

 

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• Question 13

 

 

The more common name for a guests account is

 

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• Question 14

 

 

The area of a hotel most often described as the nerve center or hub of a hotel is the

 

 

• Question 15

 

 

Guest folios are typically managed by

 

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• Question 16

 

 

The Public Branch Exchange (PBX) represents what?

 

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• Question 17

 

 

Rack rate is

 

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• Question 18

 

 

The executive committee of a hotel is

 

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• Question 19

 

 

The front office, housekeeping, security and communications all fall under what department?

 

 

• Question 20

 

 

A CRS can provide ________ information for a hotel.

 

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Quiz 3

• Question 1

 

 

All of the following are included in the Food and Beverage Division EXCEPT:

 

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• Question 2

 

 

Hotel restaurants present a challenge to Food and Beverage directors because

 

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• Question 3

 

 

The hotel requires the number of guests attending a catering function at least seven days in advance. This number is called the

 

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• Question 4

 

 

More hotels are converting at least one of their bar outlets to

 

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• Question 5

 

 

Ordering, receiving, storing, issuing, stocking, serving, and billing is known as the

 

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• Question 6

 

 

Room service is typically found in

 

 

• Question 7

 

 

Food and Beverage Directors expect a pour cost of

 

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• Question 8

 

 

Some hotels have a policy of preparing ____ more meals than the number attending a function in order to accommodate additional people.

 

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• Question 9

 

 

One method to prevent pilferage in a bar is to use

 

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• Question 10

 

 

Theatre-style seating is best for

 

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• Question 11

 

 

Wine is the fermented juice of freshly gathered ripe

 

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• Question 12

 

 

Proof is equal to

 

 

• Question 13

 

 

Coffee first came from

 

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• Question 14

 

 

By providing training on the responsible service of alcoholic beverages to servers and bartenders, a business owner can

 

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• Question 15

 

 

Methodechampenoise refers to

 

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• Question 16

 

 

________ tends to be clear and light-bodied.

 

 

• Question 17

 

 

Whiskey refers to a spirit that

 

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• Question 18

 

 

Still wines are those with

 

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• Question 19

 

 

Champagne can be served

 

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• Question 20

 

 

Any game or red meat is best served with ________ wine.

 

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Quiz 4

• Question 1

 

 

Airlines regard inflight foodservice as

 

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• Question 2

 

 

Which of the following is a major challenge in elementary and secondary school foodservice?

 

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• Question 3

 

 

The main focus of hospital foodservice is the

 

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• Question 4

 

 

A person considering a position in a high-end hospital food service setting should

 

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• Question 5

 

 

Companies that operate their own food service operations are called

 

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• Question 6

 

 

Compared to commercial operations, managed services have the advantage of

 

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• Question 7

 

 

If foodservice expenses for one semester of 101 days amount to $695,000 for an operation with 1100 students eating, the daily rate would be

 

• Question 8

 

 

Examples of the types of service a company like Sodexho might provide include

 

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• Question 9

 

 

The rationale behind the enactment of the National School Lunch Act of 1946 was

 

• Question 10

 

 

In terms of managed services, feeding military personnel includes

 

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Quiz 5

• Question 1

 

 

A person who spends less than a year traveling to places other than their environment is known as a

 

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• Question 2

 

 

An example of a popular ecotourism destination is

 

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• Question 3

 

 

The leading international organization in the field of travel and tourism is

 

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• Question 4

 

 

Which of the following would be considered business travel?

 

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• Question 5

 

 

Travel in the middle ages was mostly for

 

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• Question 6

 

 

Cities often establish an organization to attract and retain visitors. This is called

 

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• Question 7

 

 

Which of the following characteristics would not be considered necessary in a convention and visitors bureau career?

 

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• Question 8

 

 

Rail travel in the United States was established around the

 

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• Question 9

 

 

Ecotourism refers to

 

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• Question 10

 

 

What organization supports the World Tourism Organization?

 

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Quiz 6

• Question 1

 

 

Which company originally opened its theme park for employees to relax and have fun when they were not on the job?

 

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• Question 2

 

 

Voluntary organizations, armed forces, and employee recreation fall under

 

 

• Question 3

 

 

The type of club that is predominantly business oriented is a

 

 

• Question 4

 

 

The most popular destination resort in the world is

 

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• Question 5

 

 

What attraction features more than 700,000 exotic plants?

 

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• Question 6

 

 

Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas?

 

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• Question 7

 

 

Recreation offered to the public with an incentive of making a profit is

 

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• Question 8

 

 

Places where members gather for social, recreational, professional, or fraternal reasons are called

 

 

• Question 9

 

 

Trends in recreation and leisure include all but

 

 

• Question 10

 

 

The Liberty Bell resides in which city?

 

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• Question 11

 

 

The total amount wagered in gambling is called

 

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• Question 12

 

 

Gourmet dining and increased restaurant revenues for casinos began in 1992 with

 

Selected :

 

• Question 13

 

 

The origins of gambling are _______ years old.

 

Selected :

7,000

Correct :

7,000

 

• Question 14

 

 

Stand-alone casinos are usually small and are often called

 

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• Question 15

 

 

The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision.

 

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• Question 16

 

 

The ”house” sets the odds on casino games to ensure a profit over a period of time. This is the

 

• Question 17

 

 

Tribal gambling now consists of more than ___ tribes in ___ states.

 

 

• Question 18

 

 

Which of the following is NOT one of the five functional areas of casino operations?

 

 

• Question 19

 

 

Offering free goods and services to casino patrons in return for their business is called

 

• Question 20

 

 

A public gambling house was legalized for the first time in 1626 in

 

 

 

Quiz 7

 

Instructions This quiz consist of 10 multiple choice questions and covers the material in Chapter 12. Be sure you are in Chapter 12 when you take the quiz.

 

• Question 1

 

 

Before a meeting planner can start planning a meeting, a _____________ is done to determine the purpose and desired outcome of a meeting.

 

• Question 2

 

 

Associations began in the United States at the beginning of the eighteenth century when what group organized itself?

 

• Question 3

 

 

A lecture and a dialogue that allow participants to share experiences in a particular field is known as a

 

 

• Question 4

 

 

Convention centers primarily

 

• Question 5

 

 

A key characteristic of a convention center manager might be the ability to

 

 

• Question 6

 

 

Which type of meeting room setup is for small numbers of people, with the meeting taking place around one, block rectangular table?

 

• Question 7

 

 

Individuals responsible for providing all of the services needed to run the facilities for a trade show are known as

 

 

• Question 8

 

 

Which type of meeting room setup is used when the meeting format is more instructional and participants take detailed notes or refer to documents?

 

Selected :

• Question 9

 

 

What is an assembly for the discussion of common concerns where experts in a given field take opposite sides of an issue in a panel discussion, with opportunity for audience participation? opposite

 

 

• Question 10

 

 

A service organization within the visitor industry that offers a host of programs and services to meet clients’ needs is a

 

Selected :

 

Quiz 8

Attempt Score 60 out of 60 points

Time Elapsed 34 minutes out of 1 hour.

Instructions This quiz consist of 10 multiple choice questions and covers the material in Chapter 13. Be sure you are in Chapter 13 when you take the quiz.

 

• Question 1

 

 

________________ refers to the implementation of practices and procedures that will help conserve both the natural environment and the special event space.

 

• Question 2

 

Mega events are made up mainly of what type of venue?

 

• Question 3

 

 

Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event?

 

• Question 4

 

A special event consultant

 

• Question 5

 

What are the most widely recognized social events?

• Question 6

 

The use of flowcharts and graphs for scheduling, clearly defined work setup, and breakdown and policy statements to help guide decision making and the fulfilling of commitments are examples of

 

• Question 7

 

________________ provide(s) training, certification, networking, and assistance with business plans and other consulting services for their members.

 

• Question 8

 

Which type of event would include SMERFs as well as wedding and party planners?

 

• Question 9

 

The final and most important tool for event planners and managers is

 

• Question 10

 

Which of the stages of event management involves decision-making skills and abilities as the event progresses?