Human Resource and Technology Change Map

Instructions

For this assignment, you will create a PowerPoint presentation prescribing a human resource and technology change map. Your goal is to assess human resource recruitment, onboarding, performance review, learning and development, and relationship management as they relate to deploying a new customer relationship management (CRM) software for either Walmart or Amazon. You will focus specifically on employees working in a global customer support call center with one domestic and two international locations. For each element of the human resource phase, noted above, you may consider employee qualifications, abilities, education, and evaluation.

Since this is a significant change for an organization, you should address how appropriate Human Resource management practices can address this disruptive change. Your recommendations should address how the recommended solutions will help your selected organization to use the new CRM to reach its strategic goals better as they relate to the corporate mission and vision.

Length: 8-12 slides; 100-150 words for notes

References: Include at least 7 scholarly resources.

Mapping and Managing Change

Something is exhilarating and intimidating about change. While most people love new movies, new smartphones, or even enjoy the latest food fad, many others do not respond the same way when something changes within their work environment. Fundamentally, the irony of this is that the new smartphones and the new way to process sales orders in a job are the same things; they are both considered as types of change. The challenge to handle change as a business leader is to recognize when it is time to manage change and when it is time to lead the change.

A principal requirement to understand is that leadership and management, while often used interchangeably, are not the same. This is especially true when it comes to change. Managing change is a two-pronged approach. First, the decision makers must manage the systems, processes, and procedures needed to execute the change. Second, they must lead their team through the changes. Leadership comes by way of inspiration. A leader’s role is to inspire those they lead by sharing their, or the company’s, vision and mission. When people are managed through change instead of being led through change, the ability to maintain and sustain that change is limited.

The act of mapping change and managing change is the combination of leadership application and management in action. As it relates to this course, the objective here is not to define leadership styles, but to recognize that leadership must be paired with management if effective and sustainable change is to occur. The human element or leadership of people includes choosing the right people from the beginning or leading existing team members to have a clear understanding of what the organization wants to achieve. Organizations must effectively map how, when, and where technology is the answer to innovation, and when people are the key element.

Be sure to review this week’s resources carefully. You are expected to apply the information from these resources when you prepare your assignments.