Lisa notified her nurse manager, Katie, that their was an increase in the number of medication

Lisa notified her nurse manager, Katie, that their was an increase in the number of medication doses that were unavailable at the time of their scheduled administration. Likewise, Marcus, the nurse manager on 6 West, heard from his night shift nurses that they had to “run to the pharmacy” many times during the night to get medications that were not in the medication cart. That same morning, Katie was on the way to a Nurse Manager Meeting when she ran into her colleague on 6 West, Marcus. After exchanging greetings, Katie asked Marcus how it was going. Marcus explained that several of his nurses complained about pharmacy not stocking that medication carts appropriately, but he had no time yet to verify this or talk to the pharmacist. It was on his “to do” list though. Katie explained that one of her staff nurses made this same complaint earlier that day. They both decided to raise this as an issue to be discussed at the Nurse Manager Meeting. “Is anyone else having trouble with Pharmacy?” Marcus asked at the end of the meeting. “My staff nurses are complaining that the med carts are not stocked correctly.” Many hands went up, and others chimed in that they thought it was an issue only for their specific units, but now they realize how widespread this problem was. Because the Nurse Managers practice shared governance, they appointed Katie and Marcus to lead a Performance Improvement (PI) Team to figure out what the problem was and to take action. Three other Nurse Managers volunteered and joined the team; after a short meeting, the team agreed upon a plan.

1 At this point, what should the PI Team’s plan entail?