Mail, Parcel Lockers and PO Box Services
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SUBSYSTEM: Mail, Parcel Lockers and PO Box Services
- The subsystem is Mail, Lockers and PO BOX services and any four stakeholders of the subsystem are:
- Customers
- Investors
- Staff
- Board of Director
The table given below shows the different types of stakeholders with their roles and types of it and how they execute in the system
| STAKEHOLDERS | ROLES | TYPES |
| Customers | Customers are the one used to receive the parcel. According to the type of the customer, the customer can also choose the renewal that are automatic. They are the one who gets emails and perform various activities in the system. | External operational Stakeholders |
| Investors | Investors are those people in the subsystem who has no influence on the processing of the mailing system but see’s the scope of the system in order to invest the money it. They are just responsible in dealing with all the financial related works | External Executive Stakeholders |
| Staff | They have the direct stake within an organization. They are responsible to communicate with the customer about the mail they have received and the renewal dates in the system for the customers (Romero & Molina, 2011). They are also responsible in providing business support to a organization. | Internal operational Stakeholders |
| Board of Director | Board of Director in the subsystem mentioned above are responsible to influence the executive decision of a organization. They do not directly interact with system but they have interest in the profit of organization. | Internal executive stakeholders |
- USE CASE DESCRIPTION
The actor that are present in the use case with some description is shown in the table given below:
| S.NO | ACTORS | USE CASE | DESCRIPTION |
| 1 | Customer | Make Payment | Payment should be done annually by customer. |
| 2 | Customer | Use PO BOX | If PO BOX is used the free mail redirection is given to the customer |
| 3 | Customer | Receive letter | Receive the letter sent from the sender using some criteria |
| 4 | Customer | Make automatic renewal | If the customer is business or corporate customer then renewals are made automatic. |
| 5 | Customer | Get notification | Customers get notification about the emails and the payment that should be made. |
| 6 | Customer | Sign up | Customer can sign up into the system in order to send the letters from Australia post. |
| 7 | Customer | Send letters | They can also send the letters using the Australia post. |
| 8 | Customer | Submit application form | They can fill up the form to use the service of PO BOX |
| 9 | Customer | Provide mobile no or emails | Emails and mobile numbers should be provided to the system in order to notify the customer about the activities regarding to them such as payment and emails or letters from Australia post. |
| 10 | Staff | Check limit size of letters | The numbers of letters and parcels are checked by the staff and the room if full then it waits until it is empty. |
- USE CASE DIAGRAM
- Domain Model Class
References
Ballejos, L. C., & Montagna, J. M. (2011). Modeling stakeholders for information systems design processes. Requirements Engineering, 16(4), 281–296. https://doi.org/10.1007/s00766-011-0123-2
Haghkhah, A., Hamid, A., Ebrahimpour, A., Roghanian, P., & Gheysari, H. (2013). Commitment and Customer Loyalty in Business-To-Business Context. European Journal of Business and Management, 5(19), 156–165. Retrieved from http://scholar.google.com/scholar?hl=en&btnG=Search&q=intitle:Commitment+and+Customer+Loyalty+in+Business-To-Business+Context#0
Romero, D., & Molina, A. (2011). Collaborative Networked Organisations and Customer Communities: Value Co-Creation and Co-Innovation in the Networking Era. Production Planning & Control, 22, 447–472. https://doi.org/10.1080/09537287.2010.536619
Voorhees, C. M., Fombelle, P. W., Gregoire, Y., Bone, S., Gustafsson, A., Sousa, R., & Walkowiak, T. (2017). Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens. Journal of Business Research, 79(November 2016), 269–280. https://doi.org/10.1016/j.jbusres.2017.04.014
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