Module 3: Developing interpersonal skills Review 1. S. Why is it important for the NA to understand basic needs? Fxplain some underlying causes of difficult behavior 6. Identify three or more basic needs. 2. Why are good communication skills 7. List six or more guidelines for good communication 3. Identify five or more ways you can build positive relationships with residents 8 Describe nonverbal communication Why should you knock before entering a resident’s room?
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