Online Exam 6

   

Question 1

All of the following managerial roles can be supported by information systems EXCEPT:

Question options:

  

figurehead.

 

entrepreneur.

 

spokesperson.

 

resource allocator.

 

Question 2

Which of the following statements best describes the term business intelligence?

Question options:

  

The infrastructure for collecting   and managing business data

 

The tools and techniques used to   analyze and understand business data

 

Software developed exclusively for   business management

 

Information systems involved in   business decision making

 

Question 3

Which of the following statements best describes the relationship between collaboration and knowledge management?

Question options:

  

Without knowledge, collaboration   is difficult.

 

Knowledge doesn’t exist without   collaboration.

 

Knowledge is useful only when   shared with others.

 

As knowledge increases, so does   collaboration.

 

Question 4

Most knowledge workers require specialized knowledge work systems, but they also rely on:

Question options:

  

office systems.

 

schools and universities.

 

imaging systems.

 

data transferring systems.

 

Question 5

In content management, once a taxonomy is developed, documents must then be __________ with the proper classification.

Question options:

  

tagged

 

linked

 

tupled

 

referenced

 

Question 6

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

Question options:

  

IT developers

 

Middle managers

 

Operational employees

 

Business analysts

 

Question 7

Which of the following is NOT one of the Simon’s four stages of decision-making?

Question options:

  

Implementation

 

Intelligence

 

Analysis

 

Choice

 

Question 8

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use:

Question options:

  

CAD systems.

 

virtual reality systems.

 

fuzzy logic systems.

 

intelligent agents.

 

Question 9

GDSS:

Question options:

  

require a small number of   attendees in order to maintain high levels of productivity.

 

enable increasing a meeting size   without reducing productivity.

 

include specific procedures for   priority ranking the order in which participants can respond.

 

utilize shared desktop computers   to foster collaboration.

 

Question 10

An essential component in the ability of GDSS to contribute to a collaborative environment is:

Question options:

  

allowing users to contribute   simultaneously.

 

using structured methods for   evaluating ideas.

 

identifying users informally.

 

the guarantee of user anonymity.

 

Question 11

The __________ phase of decision-making finds or recognizes a problem, need, or opportunity.

Question options:

  

choice

 

design

 

implementation

 

intelligence

 

Question 12

Which of the following does NOT describe the dimensions of knowledge in a firm?

Question options:

  

It is contextual and applicable   only in relevant situations.

 

It is intangible.

 

It is subject to the laws of   diminishing returns.

 

It is a cognitive event involving   mental models.

 

Question 13

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:

Question options:

  

DSS.

 

MIS.

 

GIS.

 

GDSS.

 

Question 14

Your company wants to develop intelligent techniques to create a “smart” oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well-done roasts. The category of intelligent technique that would describe this system is:

Question options:

  

expert system.

 

neural network.

 

case-based reasoning.

 

fuzzy logic.

 

Question 15

When managers represent their company in the outside world and perform symbolic duties, they are acting in their __________ role.

Question options:

  

decisional

 

managerial

 

informational

 

interpersonal

 

Question 16

A well-designed ESS will allow management to:

Question options:

  

create routine production reports   as well as view overall business performance.

 

facilitate group decision-making.

 

create pivot charts.

 

track the activities of   competitors.

 

Question 17

Which of the following are most likely to rely primarily on production reports for their decision-making needs?

Question options:

  

Operational supervisors

 

Senior managers

 

Analytic modelers

 

Business analysts

 

Question 18

Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?

Question options:

  

Knowledge experiences network   effects as more people share it.

 

Knowledge should be seen as an   intangible key asset.

 

Knowledge enables firms to become   more efficient in their use of scarce resources.

 

Knowledge is unconditional.

 

Question 19

Which of the following is NOT one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action?

Question options:

  

Production reports

 

Parameterized reports

 

Business case archives

 

Forecasts, scenarios, and models

 

Question 20

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Question options:

  

Wikis

 

Document management

 

CAD

 

LMS

 

Online Exam 7

   

Question 21

End user development:

Question options:

  

allows end users to create complex   information systems.

 

increases the time and steps   required to produce a finished application when compared to professional   development.

 

allows ends users to easily access   data, create reports, and develop simple applications.

 

requires more time to develop   systems.

 

Question 22

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?

Question options:

  

PERT chart

 

Gantt chart

 

Organizational chart

 

Accounting chart

 

Question 23

To show each level of a system’s design, its relationship to other levels, and its place in the overall design structure, structured methodologies use:

Question options:

  

structure charts.

 

Gantt and PERT charts.

 

process specifications.

 

data flow diagrams.

 

Question 24

Which of the following is NOT a tangible benefit of information systems?

Question options:

  

Reduced rate of growth in expenses

 

Lower computer expenses

 

Improved resource control

 

Increased productivity

 

Question 25

To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:

Question options:

  

capital budgeting.

 

the real option pricing model.

 

a scoring model.

 

the net present value.

 

Question 26

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm’s structure and operations?

Question options:

  

Information systems plan

 

Internal integration report

 

Sociotechnical design report

 

Organizational impact analysis

 

Question 27

Transferring data from a legacy system to the new system would be defined by which category of system design specifications?

Question options:

  

Input

 

Database

 

Manual procedures

 

Conversion

 

Question 28

The __________ is directly responsible for the individual systems project.

Question options:

  

project management group

 

project team

 

IS steering committee

 

corporate strategic planning   committee

 

Question 29

What is the greatest barrier to successful business process change?

Question options:

  

Ineffective project management

 

Usability of implemented solution

 

Selecting the correct process to   change

 

Organizational culture

 

Question 30

Users prefer systems that:

Question options:

  

are oriented to facilitating   organizational tasks and solving business problems.

 

work with existing DBMS.

 

are able to provide optimum   hardware and software efficiency.

 

are capable of storing much more   data than they need.

 

Question 31

Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of:

Question options:

  

their ability to integrate   seamlessly with legacy systems.

 

their ability to enable   communication among different systems using universal standards.

 

the ubiquity of the Internet.

 

the ability to reuse Web services   components.

 

Question 32

The criteria used for evaluation in a scoring model are usually determined by:

Question options:

  

lengthy discussions among the   decision-making group.

 

portfolio analysis.

 

the IS steering committee.

 

systems analysts.

 

Question 33

Which of the following is NOT one of the five main variables affecting project success?

Question options:

  

Risk

 

Vendors

 

Time

 

Quality

 

Question 34

Which of the following is NOT a top priority in mobile application development?

Question options:

  

Designing for multitouch

 

Saving resources

 

Limiting the use of keyboards

 

Designing for keyboard data entry

 

Question 35

You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues and are likely to change their requirements during the course of development. What development method would be most successful for this project?

Question options:

  

RAD

 

JAD

 

End-user development

 

Prototyping

 

Question 36

Which of the following project management variables indicates how well the project satisfies management objectives?

Question options:

  

Goals

 

Risk

 

Quality

 

Scope

 

Question 37

All of the following are indications of a failed information systems project EXCEPT:

Question options:

  

employees are refusing to switch   to the new system.

 

employees have created a   spreadsheet solution to manipulate the data generated by the system.

 

a redesigned Web site has fewer   visits to the customer support pages.

 

employees require training to   properly use the system.

 

Question 38

Which method is used to assign weights to various features of a system?

Question options:

  

Information systems plan

 

Scoring model

 

Portfolio analysis

 

TCO

 

Question 39

In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?

Question options:

  

Degree would be a sister class to   Mathematics and Physics.

 

Degree is a superclass to   Mathematics and Physics.

 

Mathematics and Physics would be   ancestors to Degree.

 

Degree would be a subclass to   Mathematics and Physics.

 

Question 40

Organizational software packages often include __________ features that allow the software to be modified to meet organizational requirements.

Question options:

  

automation

 

object oriented

 

programming

 

customization

Unit VI Journal

Instructions

As a human resource manager, how would you deal constructively with complaints and anger from fellow employees, management, and customers within an organization? Are these methods effective to resolve the issues? Explain and discuss. Your journal entry must be at least 200 words. No references or citations are necessary.

Unit VI Reflection Paper

Instructions

As discussed in the unit lesson, resolving conflict in the workplace requires using interpersonal skills, management skills, and techniques. Interpersonal skills can consist of understanding individual differences, self-esteem, self-confidence, communication, teamwork skills, problem-solving skills, cultural relations skills, motivation skills, customer service skills, ethical behavior skills, and stress management skills. Management skills focus on the type of management skill applied such as collaborating, accommodating, forcing, avoiding, and compromising. As a member of the workforce, you must be able to effectively resolve conflict, either with the use of interpersonal skills, management skills, or by applying the recommended ways of responding to tension in the workplace (e.g., overcoming defensiveness, accepting of the tension, and resolving the tension).

For your Unit VI Assignment, please reflect on your knowledge of resolving conflict that you have experienced or observed in the workplace. Please analyze what you have learned. Describe how your learned knowledge can be used. Also, identify how this information can be used to resolve conflict in the workplace in your current job or from a past incident you have experienced. What steps/methods were used in resolving the conflict?

Your reflection paper should be at least three pages in length, including an introduction, a body that supports your reflection, and a conclusion. Be sure to include a title page. The title page does not count toward the total page requirement.

Unit VII Journal

Instructions

As a leader, you are expected to perform and conduct day-to-day business and networking opportunities in the best interest of the organization; however, if proper etiquettes are not followed when interacting with others, it can be costly to the organization. As the leader, evaluate how you would deal with an individual who could possibly jeopardize the strategic platform of the organization? Your journal entry must be at least 200 words. No references or citations are necessary.

Unit VII Article Critique

Instructions

As a leader, it is expected for you to be able to identify with the workers within the organization. This process can take place during basic observation, performance evaluations, attendance, interaction with others, and basic characteristics or behaviors. The leader must identify different personality types or behaviors and apply the suggested tactics for properly handling each type.

Research the CSU Online Library or another external source for an article(s) that addresses different personality types or behaviors in the work place and how to apply tactics for properly handling of each type.

Provide your opinion on the article as it applies to the following questions:

• What is the author’s main point?
• Who is the author’s intended audience?
• Do the author’s arguments support his or her main point? Explain different personality types or behaviors and how to apply the suggested tactics for properly handling of each type.
• What evidence supports the main point?
• What is your opinion of the article? (Do not simply summarize the article.)
• What evidence, either from the textbook or additional sources, supports your opinion?

Your article critique should be at least two pages in content length, including an introduction, a body of supportive material (paragraphs), and a conclusion. Be sure to include a title page and a reference page and follow all other APA formatting requirements. The title page and reference page do not count toward the total page requirement.

The following resource(s) may help you with this assignment.

• Citation Guide
• CSU Online Library Research Guide

Research Strategies

Instructions:

• In this class, you are choosing to explore what you want to learn in accordance with your own interests. Everyone has a different way of approaching the same or similar problem. What are some of your research strategies and source selection criteria?
• How will you accumulate the information you need?
• How will you determine the relative value of each piece of information?
• Initial Feedback must be at least 150 words.

Please be sure to validate your opinions and ideas with citations and references in APA format