Assignment 4: User Frustration

Assignment 4: User Frustration

The quality of the user experience is very important to the success of an
application. In the early days of computing, users often experienced long delays
since computing power was poor and networks had comparatively slow throughput.
Modern systems have largely eliminated these delays due to increased network and
computing power, yet users still report a high level of frustration.

Write a four to five (4-5) page paper in which you:

1. Describe three (3) reasons users are still frustrated with modern
   applications.
2. Suggest one (1) method for reducing the frustrations for each of the reasons
   you supplied in Question one (1).
3. Describe methods for determining if user frustration is caused by poor
   system design or from the natural frustration associated with learning a new
   software product.
4. Suggest at least three (3) methods to reduce the frustrations among the
   disabled population and how this population can be better served.
5. Use at least three (3) quality resources in this assignment. Note: Wikipedia
   and similar Websites do not qualify as quality resources.