BUS6057 Business Process and Systems Assignment

BUS6057 Business Process and Systems Assignment
Assignment Brief Part 1 Using the specific operations performance objectives it can be argued that LIDL UK is focussed on satisfying its customers’ requirements for fast and dependable services at a reasonable market price, through strategic partnerships that assist its customers to improve the services they offer (value for customers). Specifically you should: • Outline the essential components for ‘effective business operations management’ (creating value for the customer) for LIDL’s operation within the UK. • Use a soft systems methodology to evaluate the issues LIDL UK might face if they decide to introduce hybrid facilities to allow their customers to continue shopping in store, as well as ‘order goods online and have these delivered to the door’ to compete in the market place. Support your discussion with appropriate business operations and business process models (i.e. the five operation objectives and the Four Vs (volume, variety, variation and visibility), customer value, the service gap model etc.). TIPS: 1. You should start with what LIDL UK are doing well compare to the sector (why customers shop at LIDL UK). 2. Research the problems they may face changing their business model (going hybrid – the change) using Soft Systems Methodology (critical analysis of need/problem to be solved). 3. Support your discussions with appropriate operations models (quality/depth). • You should compare and contrast different models used by the sector in which LIDL UK operates and recommend appropriate solutions to continue being competitive in the market, make easier for customers to select and buy their products (issues to consider centralised/decentralised inventory and delivery chain, customer value chain, cost implications, sustainability etc.). • Comparison of different solutions with costing and choose one solution to take forward with reasoning. Business process issues to consider: What are the main elements of the service concept, and are these pf equal importance to all customers? What tradeoffs have had to be made in the design to deliver a quality service package to all of LIDL’s customers. • With reference to the parcel conundrum (http://www.bbc.co.uk/news/magazine- 18709348) recommend how LIDL UK should respond to this conundrum (keeping in mind the possible technological and environmental (CO2) impact). 4. Your academic enquiry should lead to synthesis of important issues around the problem and solution. 5. Critical analysis and evaluation of customer’s digital experience, how the new model will enhance the customer’s experience. 6. Innovative ways to serve their customers better. 7. Consider the services which are unique and benefits to LIDL UK. 8. Consider customer value for shopping online and in store (which market sector are they chasing by changing the business model. 9. Comparison of different solution with costing and choose one solution to take forward with reasoning. 10. Following models not to be included in here Porter or Swot you may use these for your own research. 11. Writing should be essay style (Synthesise) no bullet points, no graphs, no tables or pictures 12. Appendix not allowed. Part 2 For the new system you should include Root Definition, CATWOE and produce a detailed “Rich Picture” (hand drawn) to fully illustrate your answer. Your rich picture must indicate the problems well as the solution. (Not included in the word count). By means of a Business Process Plan (BPP) illustrate the changes including “AS IS” and “TO BE”. Brief explanations of both plans are required and support your discussions with relevant literature. You must follow the Business Process Management (BPM) standards covered in the class. Part three is the implementation of the new process (“TO BE”); failure not to include the BPP may result in marks not awarded for part three. (BPP not included in the word count). Tips: Structure for part two: 13. Rich picture (fully illustrating part one, the problem and the solution). 14. Root Definition (based on your chosen solution). 15. Table for CATWOE (this is to test the Root Definition). 16. “AS IS” process plan (include brief summer of the process plan). 17. “TO BE” process plan (include brief summery to explain the process plan) 18. Include these in the body of the assignment (follow the assignment structure) Part 3 Discuss how the LIDL’s managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process (“TO BE” business process plan). (About six hundred words). Tips: 19. This part should concentrate on the new solution only as discussed in part one and two. 20. Analyse the resources required and costs for implementing the new process (“TO BE” Business Process Plan). 21. Support your discussions with Performance Model, management of change etc. (not Maslow). Using a Balanced Scorecard, discuss how the business performance can be measured post implementation (refer to the last three years of company annual reports and any other relevant data for improvement and target trends for LIDL UK). (Balanced scorecard charts are not included in word count but discussion on each prospective is included, about hundred words for each prospective). 22. Balanced Scorecard is to measure the post implementation performance for the new process only. 23. Create Table for each prospective. 24. Under each table use aprox. 100 words to support your data, reference for the sources etc. Your work should be referenced including in text referencing with appropriate literature and form a logical and concise discussion.
BUS6057 Business Process and Systems Assignment
ASSIGNMENT GUIDELINES LIDL UK RETAILER GENERAL GUIDELINES 1. Use Arial 12 point font. 2. 1.5 line spacing or follow any set regulated spacing. 3. Ensure that there is good usage of grammar and correct spelling throughout. 4. Neatly present the final work. 5. There should be introduction and conclusion. 6. Do not use tables, pictures or graphs in part one. 7. Do not use pictures or graphs in part three, use tables only for the Balanced Scorecard. 8. Appendix not allowed. Word Limit: 3,000 words ± 10%. CONTENT OF THE ASSIGNMENT Title page Content Page Introduction Business Operations Management Business Process Mapping Operation Priorities and Performance Measurement Conclusion Reference 1.0 INTRODUCTION – 100 WORDS Give a brief introduction about the LIDL UK Retailer Briefly discuss on the vision and Mission You may find the information for LIDL UK online, Company reports, cases studies, and newspaper articles. The literature sources should be books, journals, refereed papers and appropriate online sources 2.0 BUSINESS OPERATIONS MANAGEMENT 1200-1500 WORDS Discuss about the components in the Business Operations Management. Below are some examples: Location of facilities Cost reduction and cost control Quality assurance What the performance Objectives in relation to LIDL UK retail chain Cost Time Quality Flexibility Speed 2.0 BUSINESS OPERATIONS MANAGEMENT (CONT.) 1200-1500 WORDS Discuss the Other models used by the sector in which LIDL UK Retailer operates and recommend appropriate solutions to continue being competitive in the market, make easier for customers to select and buy their products (issues to consider centralized/decentralized inventory and delivery chain, customer value chain, cost implications, sustainability etc.). Soft system methodology (SSM) Problem statement of LIDL UK – Use one of the External Environment Analysis – PESTEL and Use SWOT as the internal environment analysis. Recommended solutions. 3.0 BUSINESS PROCESS MAPPING AROUND 500 WORDS Draw the “Rich picture” –Words in the picture will not count for the assignment Use a separate paper to draw the rich picture and show the issue list clearly. Follow the guidelines given at the class Root definition CATWOE “AS IS” process –Words in the process map will not count for the assignment “TO BE” process –Words in the process map will not count for the assignment 4.0 OPERATION PRIORITIES AND PERFORMANCE MEASUREMENT 900-1000 WORDS Operations priorities – Discuss on how the managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process (“TO BE” business process plan) [ This part should focus ONLY new process and look at the resource requirement as well as cost component, skill set development, requirement of new skills, etc..] 500 words Balance Scorecard (BSC) – content in the table will not be considered for word count Use the table to set the performance measurement for post implementation of the business process 4.0 OPERATION PRIORITIES AND PERFORMANCE MEASUREMENT 900-1000 WORDS Balance Scorecard (BSC) – Write the brief justification as you identified in the above table under the below elements of BSC, (100 words each) Financial Perspective Customer Perspective Internal business process Perspective Learning and development Perspective This needs to focus only post implementation of the new process. You can discuss what kind of skill set is required for continuing the new process successfully. Customer satisfaction, change in internal business processes. You can use COVID 19 learnings and challenges. 5.0 CONCLUSION 100 WORDS • Briefly summarize the assignment with key challenges and benefits