Discussion Topics

1) “Managed Services (20 points)” Please respond to the following:

• All of us have consumed food and beverages from contract-managed food providers (e.g., school cafeteria, theaters, sporting events, airline, etc.). Describe a time when you consumed food from a contract-managed food provider and determine what steps could have been taken to make the experience more enjoyable. Provide specific examples to support your response.
• A food service manager has to perform various duties as part of his or her job responsibilities. Rank four to six of the major job responsibilities in order of importance. Provide a rationale for your ranking.

2) The Bidding Process

Read Case 7-1, The Power Line Poles

Read the case and then give some careful consideration to the following questions I have for you:

Discuss the bidding procedure. If you were in the position of Gordon Yarrow, how would you deal with the bid exceptions requested? Discuss and explain whether you agree or disagree with the final decision in this case.Determine to what degree you would insist on the utmost high quality, knowing that this pursuit impacts costs significantly. State your rationale.