The following describes the revenue and expenditure cycles of Repair-Made-Easy (RME)…

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The following describes the revenue and expenditure cycles of Repair-Made-Easy (RME)
Incorporated. Currently, RME has only one physical store located in the city of Melbourne,
Australia.
Revenue Cycle: RME provides spare parts and service for a wide range of computers
(including desktops and notebooks). Customers may purchase parts to take home for do-ityourself repairs, or they may bring their systems in for repair, in which case they pay for both
the parts and the labour associated with the type of service required. Some services do not
include any new parts, just a labour charge for that service. Individual customers must pay
for all parts purchases in full at the time of sale. Individual customers must pay 50% down
when they bring their computers in for servicing and pay the balance at pickup. Corporate
customers, however, are billed monthly for all sales (parts or service). Although RME has
several different banking accounts, all sales are deposited intact into its main cheque account.
Expenditure Cycle: RME purchases its inventory of parts from 15 different vendors. Orders
are often delivered the next day. Occasionally, suppliers ship only partial orders. RME pays
for some of its purchases COD (Cash on Delivery), but often pays by the 5th of the month for
all purchases made the prior month. None of its suppliers allows it to make instalment
payments.
Currently, all the procedures as described above are mainly performed manually by RME
employees, supported by several PC-based Excel spreadsheets (each of them has several
worksheets) which are not integrated together. For example, among the many Excel
spreadsheets, there is one that stores all the customer details, and another one storing the
details about the spare parts to be sold to customers.
Undoubtedly, there are many problems/weaknesses associated with the current manual
system supported by spreadsheets. Three (but not all) of these problems associated with the
current system are as follows:
• Because the spreadsheets are not linked together, it is possible that a salesperson fails to
update all the spreadsheets that are relevant to a particular sales transaction.
• Due to limited capacity of the PC platform and Excel spreadsheets, it is difficult to scale
up the current system when business grows.
• The spreadsheets run slow because of the speed and processing limitations associated
with the PC platform.

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