Key Concept Exercise: Balanced scorecard

The balanced scorecard’s (BSC) four focus areas are financial, customer, process, and learning and growth. The scorecard incorporates measures derived from an organisation’s strategy. Although retaining financial measures of past performance, the balanced scorecard also introduces the drivers of future financial performance.

in formulating your Key Concept Exercise, consider the following questions:

• What are the advantages of using the balanced scorecard?
• What are the critical areas that should be considered in its implementation?
• Should the balanced scorecard be used across different organisations?

To complete this Key Concept Exercise:

 In an approximately 500-word response, address the following issues/questions:

• Critically evaluate the advantages of using the BSC approach to performance measurement and identify critical areas in terms of implementation of the BSC.
  • Should public sector or not-for-profit organisations develop a BSC?
  • Use examples to illustrate your points as well as suitable academic references.

University of Huddersfield

Exploring Teaching and Learning

Module code: DMX1030

Module handbook, 2018/19

Table of Contents

Introduction/welcome. 3

Module specification. 3

The module team.. 3

The module leader 3

Delivery information. 4

Delivery schedule. 4

Availability of course materials for timetabled sessions. 4

Directed study guidelines 4

Seminar/Tutorial preparation. 4

Attendance requirements. 4

Assessment information. 5

The assessment strategy. 5

Assessment brief(s) 6

Module Learning Outcomes. 6

Assessment deadlines. 7

Tutor reassessment 7

Process for requesting an extension or submitting a claim for Extenuating Circumstances (EC) 8

Formative assessment 9

Arrangements for the return of work and feedback. 9

General information. 10

Academic integrity and referencing information. 10

Further reading. 10

Access to facilities/borrowing equipment 10

Aspects of health and safety specific to the module. 10

Academic skills/technical support 10