Overview: Electronic media provides you with many options for creating effective messages in business. Many scenarios come up in which you will be asked to craft a positive message in response to a cu
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Overview: Electronic media provides you with many options for creating effective messages in business. Many scenarios come up in which you will be asked to craft a positive message in response to a customer’s issue. In this assignment, you will be asked to compose messages from both the perspective of a customer and a customer service representative.
Instructions:
• Choose a recent purchase or customer experience you have had that did not meet your expectations.
• Write an email to the company expressing your dissatisfaction and concerns.
• Place yourself as the customer service representative receiving your email and respond appropriately.
Requirements:
• Your email messages should be brief and to the point.
• Be sure to use the proper tone appropriate for the scenario.
• Include a clear subject line in each email.
• Use a professional tone
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