Support Systems, assignment help

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Today, airlines are struggling to stay in business and they look to
cut down on costs wherever possible. Fewer flights are being scheduled,
airplanes are more crowded, and airlines are overbooking flights. Many
times passengers are left without seats, and frequent flyers regularly
chose to give up their seats and delay their departures in exchange for
free ticket vouchers. Also, passengers are being bumped from flights
involuntarily more often. The purpose of overbooking is not to leave
passengers without seats, but to compensate for the millions of no-shows
that decrease the amount of expected revenue.

This week for your discussion, conduct further research on this issue and please comment on the following:

• Do you feel that the decision support system utilized by airlines to overbook flights is working well?
  • Answer from the viewpoint of the airline.
  • Then answer from the viewpoint of the customer.
• What organization, people, and technology factors are responsible for excessive bumping issues?
• Be specific! Then provide thoughts and feedback on one other
  student’s post. How were your thoughts similar and different? What
  additional insight can you provide?

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