UD Policies & Procedures |Educational Program

 

 

 

 

 

 

 

 

 

 

 

 

 

This assessment instrument assesses the following Course Learning Outcomes (CLO):

 

Question SN	CLO #	CLO Description	Question Total	Student Mark
			Mark
Questions	CLO 2	Identify operations and	/10	/10
1,2 & 3		project management
		processes.
Total Mark			/10	/10

 

 

 

*Linkages to Program Outcomes and Concentration Outcomes are provided in the Syllabus.

 

 

 .

 

Assignment presentation instructions:

1. Use the cover page provided in this assignment.

 

2. Answer the questions based on your knowledge and your learning related to the course “Managing Services Operations and projects”.

 

3. The individual assignment contains a total of 10 marks.

 

Assignment questions

 

 

 

Q 1) A school cafeteria is operated by 5 personnel each performing one of the following activities with the average times shown below:

 

		Activity		Time (Seconds)
A.	serve salad			10
B.	serve vegetables			20
C.	serve entree			60
D.	serve main dish			30
E.	collect payment (last activity)			40

 

Activity A (i.e., serve salad) must be performed first, and activity E (i.e., collect payment) must be the last step. Activity D (i.e., serve main dish) must be performed after the two activities A, B.

 

Q1.a) What is the maximum output per hour achievable by this system?   (Draw the cafeteria layout)

 

Q1.b) The school cafeteria want to achieve 180 output per hour, what will be the new layout ?

 

Q1.c) Grouping activities together to form new jobs, what is the maximum output per hour achievable by this system using the five employees?

 

Answer (4 marks)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q2) Explain the difference between the Huff retail location model and the Cross-Median Approach.

 

Answer (2 marks)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UD Policies & Procedures |Educational Program                                                                                    P a g e  | 3

 

EP 3.9 Appendix VI 04-06-17

 

 

 

 

 

 

Q3) Utilizing the Huff location model (with ʎ =1.2), recommend a sore location for this company:

 

• Five locations alternatives are proposed for this company: Location A (size = 15 000ft), Location B (size = 10 000ft), Location X (size = 15 000ft), Location Y (size = 20 000ft) and Location Z (size = 10 000ft).

 

• Table 1 (below) illustrates the customers’ zones (census block), the number of customers per zone (Number of households) and the price (average annual furniture expenditures).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Table 2 (below) illustrates the Travel Time between Potential Location Sites and Block Groups (Customers Zones) in Minutes

 

 

 

 

 

 

 

 

 

 

 

 

 

Answer (4 marks)

 

UD Policies & Procedures |Educational Program                                                                                    P a g e  | 4

 

EP 3.9 Appendix VI 04-06-17